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Rooms Controller

Posted January 15, 2022

W Los Angeles - West Beverly Hills
Los Angeles, CA
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Job Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

MIRJ

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
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About this Employer

W Los Angeles - West Beverly Hills

930 Hilgard Avenue
Los Angeles, CA 90024

(310) 208-8765

297 Room Hotel

careers.marriott.com

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Our Hotel

W Los Angeles – West Beverly Hills welcomes hotel guests to its urban retreat with highly personalized service, high-energy interiors and luxury amenities. Visitors are steps from UCLA and the Medical Center and minutes from designer boutiques on Rodeo Drive, Santa Monica beaches and numerous West LA museums. Our vibrant, pet-friendly accommodations, include suites with cutting-edge technology, flat-screen TVs, mini-bars, mini-refrigerators and indulgent bedding. Business travelers will appreciate the large desks and Wi-Fi access. Indulge in mouthwatering steaks as the DJ spins at STK Los Angeles, sample California cuisine by the pool or sip handcrafted cocktails at our Living Room Bar. Relax in our inviting poolside cabanas, take a dip in the WET® outdoor pool or work out in the FIT® gym. Event planners will be wowed by our hotel's spectacular indoor and outdoor venues, expertly supported by custom catering and state-of-the-art technology.