Search 26,915 current hospitality jobs

Director of Labor and Work Environment

Posted January 15, 2022

Marriott International
Bethesda, MD
Save this job

About This Job

Job Summary

The Director, Labor & Work Environment  will report directly to the Regional Vice President, Human Resources, with a dotted line functional reporting relationship to the Vice-President, Labor Relations, and will contribute a high level of specialized labor knowledge and function as the primary labor relations support for third party hotels across the region. He/she will function as a key member of the Eastern Regional team and build alignment between Regional leadership, Legal, and market operations related to organized labor.  The Director, Labor & Work Environment  will design strategies for labor deployment and will be accountable for executing labor relations plans, programs, and processes including both proactive and reactive work that supports overall regional business objectives. 

Expected Contributions

Business/Functional Results
  • Collaborate with all stakeholders to cultivate partnerships to meet the needs of the property/market/region
  • Assists in leadership challenges that may have broader impact to market/region and ensure that strategies are developed and executed 
  • Provides critical guidance related to the planning and implementation of key operational initiatives at third party hotels (i.e. F & B On Demand, Carpedia, outsourced F & B operations)
  • Participate in and support Positive Work Environment (PAR) training, labor/employee relations-related interventions, Guarantee of Fair Treatment/Arbitration, and Peer Review program implementation
  • Assists corporate, the property and outside counsel in research and preparation of grievances, arbitrations and/or employment lawsuits
  • Strong analytical and research skills needed to assess current labor climate

Strategic Leadership

  • Provides strategic counsel to the COO, RVPHR, and AVPs across the entire region as it relates to current labor climate and activity
  • Regional Labor expert and direct conduit to EVP & Deputy General Counsel 
  • Determine and assess risk factors of current market conditions and create plan to address proactively.  
  • Create alignment and partner with stakeholders to ensure maximum focus and support
  • Consult with senior leaders and Legal (as necessary) to identify trends, successes, and areas for opportunity 
  • Provide recommendations for further action and follow –up
  • Mitigate risk by implementing solutions that are competitive, cost effective, and aligned with Marriott culture of fair treatment of associates
  • Identify gaps in property/market/region to reduce vulnerabilities and create healthy work environment
  • Provide recommendations to effectively assess risk against business benefit
  • Present ideas, expectations, and information in a concise way that warrants alignment between multiple levels of key stakeholders

Managing Execution/Building Relationships

  • Primary Work Environment partner for General Managers at all current and future third party hotels across the region
  • Implement and lead deployment strategies within property/market/region
  • Responsible for training execution and delivery as needed
  • Provide analytical data and reporting on training activities, trends, and needs areas
  • Develop and maintain strong interpersonal relationships with regional team members (RVPs, ADHRs, VPs, AVPs, SVPs) hotel General Managers and executive committee leadership, hotel managers, and corporate partners
  • Manage group or interpersonal conflict situations effectively; mediation skills
  • Serve as the point person to the ADHRs for their market and labor related issues and/or concerns
  • Track information for historical reference and guidance purposes
Experience and Skills
  • Seven+ years of HR leadership experience, preferably with deep knowledge of operating in a unionized environment.
  • Ability to implement change and offer recommendations even if it isn’t the most popular choice, to avoid and mitigate risk
  • Experience with associate relations in a culturally diverse work environment
  • Knowledge of compensation, staffing and fair employment practices
  • Strong knowledge of employment/labor laws and workforce management
  • Union negotiations, mediation, arbitration and NLRB
  • Strong business and financial acumen
  • Strong  project management skills necessary to assist with higher level project work
  • Must have a strong comfort level across all leadership levels
  • Ability to quickly build strong relationships with associates across a diverse work environment 
  • Comfortable with adversarial situations and problem solving challenges
  • Must be comfortable and up to date on our hotel policies, to include what is going on in our industry, as well as being literate with social media 

Education Or Certification

  • Bachelor’s degree preferred.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Save this job

About this Employer

Marriott International

10400 Fernwood Rd.
Bethesda, MD 20817

(301) 380-3000

Corporate Office

Follow us:

What Does it Mean to Be a Marriott International Associate?

It means feeling the power of belonging. We feel it each and every day. It comes from being recognized. It comes from knowing Marriott International sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do. It's why so many of our associates come for a job, but stay for a career.


  • Marriott's managers and leaders take a personal interest in each associate
  • Marriott offers resources and support so associates have what they need to develop to their full potential
  • Marriott is committed to hiring a diverse workforce and sustaining an inclusive culture


  • A work environment that is a "home away from home" for many associates, where co-workers are also friends
  • Service is what sets Marriott apart with our guests, so Marriott associates are empowered to go the extra mile, do the job right, and deliver exceptional guest experiences
  • Working for Marriott gives associates a sense of pride and dignity, where they are empowered to deliver their personal best, every day, for every guest and each other

What Sets Us Apart?

We believe our strength is rooted in our five core values:

  • Putting people first
  • Pursuing excellence
  • Embracing change
  • Acting with integrity, and
  • Serving our world

These values are our legacy and our future. As we pursue our vision of making Marriott the #1 travel company in the world, we never lose sight of our founding principles and our proud heritage. We are constantly innovating and evolving, but we'll always stay true to who we are, because we believe the way we do business is as important as the business we do.