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Reservations Agent

Posted January 15, 2022

DoubleTree by Hilton Hotel Kuala Lumpur
Kuala Lumpur, Malaysia
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About This Job

Description

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.



What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards

Requirements

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a Reservations environment
  • Tertiary qualifications, or other collegiate-level degree


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!








EOE/AA/Disabled/Veterans

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About this Employer

DoubleTree by Hilton Hotel Kuala Lumpur

The Intermark 348 Jalan Tun Razak
Kuala Lumpur, 50400
Malaysia

60-3-21727272

540 Room Hotel

doubletree3.hilton.com

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At A Glance

DoubleTree by Hilton Hotel Kuala Lumpur welcomes you with a signature warm cookie and outstanding Malaysian hospitality. Conveniently located in the heart of the Malaysian capital city and connected to The Intermark office and shopping development, this Kuala Lumpur hotel is within a 10-minute walk of Petronas Twin Towers and Kuala Lumpur Convention Center. Ampang Park LRT metro station is only 5 minutes via covered walkway.

Dine in five hotel restaurants and bars offering a wide selection of dining options from local cuisine to home-style Italian fare. The hotel’s signature restaurant, Makan Kitchen, provides an authentic regional Malaysian dining experience.

Swim laps in the outdoor saltwater pool and stay fit in the 24-hour fitness center fully equipped with cardio and free weight equipment. We have 37,000 sq. ft. of meeting space with the latest A/V equipment and technology for your next business event or conference. Impress delegates in the Grand Ballroom with a capacity of 1,300 guests.

Our contemporary guest rooms have relaxing, modern amenities including a pillow menu and a rain shower.