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Front Office Manager

Posted January 15, 2022

Hilton Mumbai International Airport Hotel
Mumbai, Andheri East, India
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About This Job


A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

  • - Set departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings and produce minutes
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Front Office team
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary


What are we looking for?

Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A degree or diploma in Hotel Management or equivalent
  • A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Experience of managing people and developing people
  • Previous experience of managing a department and Profit and Loss account
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems
  • A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


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About this Employer

Hilton Mumbai International Airport Hotel

Sahar Airport Road
Mumbai, Andheri East 400099


171 Room Hotel

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At A Glance

Hilton Mumbai International Airport is an intimate boutique-style hotel located just five minutes from the International terminal and 15 minutes from the domestic terminal of the Mumbai Airport.

Designed in the unique style of a 19th century summer palace, Hilton Mumbai offers modern amenities and services, making it a hotel of choice among business travelers in the region. It is closely located to the prime business districts of Andheri, Bandra Kurla Complex, Powai and Bombay Exhibition Centre. Shopping, entertainment and dining at the Oberoi Mall – Goregaon are also nearby.

Unwind at the contemporary fitness center and spa, featuring an extensive menu of rejuvenating massages and beauty treatments, an outdoor pool and tropical garden. Each guest room features neutral décor with wood accents and hardwood floors, floor to ceiling windows and a flat-screen TV. Executive level guests also enjoy access to the hotels exclusive Executive Lounge.

Hilton Mumbai International Airport offers elegant all-day dining. Enjoy delights from the multi-cuisine buffet overlooking the pool at The Brasserie or savor outstanding delicacies from the Szechwan province at Imperial China. In the evening, curl up by the fire at the Lounge Bar and enjoy live music.

Our 15,000 sq. ft. of event space offers an ideal setting for meetings and special events of any shape and size. Choose from a ballroom, five grand halls, flexible meeting rooms, a grand area by the pool and more.