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Front Desk Supervisor 前台主管

Posted January 15, 2022

Hilton Yantai
Yantai, China
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About This Job


A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.


What will I be doing?




As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:



  • Supervise Front Desk operations during your assigned shift to a consistently high standard

  • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

  • Advise your shift team of any special events or VIP Guests in the hotel that day

  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work

  • Maximize sales revenues through up-selling and marketing program

  • Manage Guest requests, inquiries, and complaints promptly and completely

  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service


What are we looking for?



A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:



  • Front Office experience in the hotel, leisure, and/or retail sector

  • Strong commercial/business awareness and demonstration of sales capabilities

  • Calm, organized work ethic with the ability to prioritize and meet deadlines

  • Excellent supervisory, inter-personal, and communication skills

  • A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • A relevant supervisory/management certificate/diploma or degree


What will it be like to work for Hilton?




Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!








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About this Employer

Hilton Yantai

No. 53 Dama Road
Yantai, 264000

+86-535-679 8888

252 Room Hotel

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At A Glance

Boasting a convenient location in downtown, Hilton Yantai occupies the highest coastal building in the city overlooking the sea, mountains and the city. The hotel offers modern conveniences and easy access to local attractions and scenic spots. Unwind in your spacious room or suite, enjoy authentic dining and relax with a spa treatment. Whether business or vacation brings you to Hilton Yantai, our team looks forward to welcoming you with our friendly services.

Our stunning 940 sq. m. ballroom and a 255 sq. m. foyer with coastline views are ideal for weddings and social events. Fine cuisine, stylish décor and meticulous attention to details will assure your event is a success. Meeting rooms from 32 sq. m. to 200 sq. m. are also available, most with sea views.

  • Downtown location, close to attractions, businesses and shopping
  • 252 spacious rooms and suites, all with views and WiFi access
  • Grand Ballroom, foyer with coastline views and flexible meeting rooms
  • Onsite restaurants including Chinses and all-day-dining options
  • Executive Lounge with breakfast, afternoon tea and Happy Hour
  • Spa, swimming pool and 24-hour fitness center