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Housekeeping Manager

Posted January 15, 2022

Hyatt Residence Club Dorado, Hacienda Del Mar
Dorado, PR
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About This Job

Job Summary

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. 

Candidate Profile

Education and Experience
  • High school diploma or GED; 2-3years' experience in the housekeeping or related professional area. 

CORE WORK ACTIVITIESManaging Housekeeping Operations and Budgets
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. 

  • Inspects guestrooms on a daily basis.  

  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.  

  • Inventories stock to ensure adequate supplies. 

  • Supports and supervises an effective inspection program for all guestrooms and public space. 

  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.  

  • Ensures all employees have proper supplies, equipment and uniforms. 

  • Communicates areas that need attention to staff and follows up to ensure understanding. 

  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.  

  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.  

Conducting Human Resources Activities
  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.  

  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.  

  • Schedules employees to business demands and for tracks employee time and attendance.  

  • Ensures employees understand expectations and parameters.  

  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. 

  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.  

  • Observes service behaviors of employees and provides feedback to individuals.  

  • Ensures employee recognition is taking place on all shifts.  

  • Participates in an on-going employee recognition program.  

  • Solicits employee feedback, utilizes an --open door-- policy, and reviews employee satisfaction results to identify and address employee problems or concerns.  

  • Participates in employee progressive discipline procedures.  

  • Celebrates successes and publicly recognizes the contributions of team members.  

Ensuring Exceptional Customer Service
  • Sets a positive example for guest relations.  

  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.  

  • Empowers employees to provide excellent customer service.  

  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.  

  • Responds to and handles guest problems and complaints.  

  • Strives to improve service performance.  

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About this Employer

Hyatt Residence Club Dorado, Hacienda Del Mar

301 Highway 693
Dorado, PR 00646

+1 787 796 3000

162 Unit Time-Share

Discover the beauty and charm of Dorado, Puerto Rico in luxury. Hyatt Hacienda Del Mar, A Hyatt Residence Club invites you to experience paradise and true serenity at this beachfront resort, located just 25 miles from San Juan and situated on the famed Dorado Beach. Your worries and cares will drift out to sea with the warm tropical breezes as you soak up the sun on our private beach or poolside.

Challenge yourself to a round of golf at one of the nearby championship golf courses.  Plan a day trip to the El Yunque Rainforest or soar through the skies like an eagle hang gliding. Fun in the sun awaits with nearby water sports including windsurfing, jet skiing, snorkeling, kayaking, catamarans, deep-sea fishing and horseback riding. Visit historic Old San Juan founded in 1591, explore the Camuy Caverns–third largest cave system in the western hemisphere–or take a free tour of the Bacardi Rum Distillery. Let our friendly, professional staff take care of arranging your activities both near and far.

Hyatt Hacienda Del Mar features spacious studio, one-bedroom and two-bedroom beachfront accommodations, some of which include full kitchens and jetted spa tubs. Enjoy on-site amenities like tennis, mini-golf, basketball court, sand volleyball court, game room and a state-of-the-art fitness center featuring LifeFitness equipment, free weights, exercise cycles, and treadmills. Enjoy lunch and your favorite tropical drink at the Beach Bohio Bar and Grill or take it surfside if you wish.

At the Hyatt Hacienda Del Mar on Dorado Beach, you'll discover all the fun, sun and excitement that have made Puerto Rico a legendary getaway.