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Retail Online Associate

Posted January 22, 2022

Kalahari Resort & Conventions - Wisconsin
Wisconsin Dells, WI
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About This Job

Join the growing online retail sales team at Kalahari Retail! This exciting opportunity is a package driven, online retail opportunity, dealing primarily with electronic guest submissions for packages, merchandise, and services. Be a part of a team delivering the Kalahari Experience beyond the resort! This position is an in-person position at our Wisconsin Dells Property. 

Required Skills

  • Experience with Excel and Internet navigation
  • Basic computer knowledge

Previous Experience Required

  • Any guest service experience is preferred!


  • Must have a thorough understanding of retail sales processes and techniques
  • Responsible for reporting issues with online sales portals, Sabre, and V1
  • Data entry for packages purchased through online portals
  • Provide solutions for guests and anticipate potential needs during communications
  • Provide clear, concise information professionally through oral and written communications with guests and other departments
  • Open communication with Online Retail Sales Coordinator and Corporate Retail Director concerning potential revenue strategies and existing issues
  • Any necessary training and development for associates handling package deliveries
  • Creation and delivery of packages purchased online through various mediums
  • Shipping packages to home addresses purchased through online portals
  • Answer questions regarding the store, resort, and merchandise.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Maintain records related to sales.


  • Must be available to work weekends and holidays.
  • Shifts are subject to change based on occupancy.
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About this Employer

Kalahari Resort & Conventions - Wisconsin

1305 Kalahari Drive
Wisconsin Dells, WI 53965

Telephone (608) 254-5466
Reservations (608) 254-5466

756 Room Resort

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Join Our Team

Begin a new career, a #BeyondExpectations #KalahariCareer!

Kalahari Resorts & Conventions is the leader and employer-of-choice in the waterpark resort industry.  Current locations include Wisconsin Dells, Wisconsin (2000), Sandusky, Ohio (2005), Pocono Manor, Pennsylvania (2015) Round Rock, Texas (2020).  With America’s largest waterparks, some of the most dynamic & busiest convention center spaces in the country, signature restaurants and well-appointed rooms, we’re the leader in play, stay, meet and eat.  

Mission Statement 

We promise to deliver products and services beyond expectations.