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Housekeeping Office Coordinator

Posted January 13, 2022

Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Hilo, HI
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About This Job

Job Summary

Performs all basic administrative functions in the Housekeeping department and responsible for ensuring the efficient operation in accordance with Aimbridge Hospitality standards.

Responsibilities

Qualifications

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Ability to type 55 wpm
  • Proficient with Microsoft operating systems OnQ and Sales Pro Enterprise
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

JOB RESPONSIBILITIES:

  • Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Possible weekends and Holidays based on business demands.
  • Maintain high standards of personal appearance and grooming which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Be familiar with all Aimbridge Hospitality policies and house rules.
  • Answer all incoming telephone calls.
  • Keep all files updated and organized.
  • Order materials and supplies as necessary.
  • Collect and distribute department mail.
  • Type purchase orders.
  • Log and maintain records of purchase orders.
  • Dispatch work orders.
  • Process and file all log sheets.
  • Participate in all department inventories.
  • Participate in departmental payroll processing.
  • Attend meetings as necessary and take minutes as required.
  • Ensure Associates are at all times attentive friendly helpful and courteous to all guests managers and fellow Associates.
  • Any other duties as required.
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About this Employer

Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

93 Banyan Drive
Hilo, HI 96720

(808) 969-3333

378 Room Hotel

doubletree3.hilton.com

At A Glance

Boasting a stunning oceanside location with magnificent views of Hilo Bay and Mauna Kea, Grand Naniloa Hotel Hilo - a DoubleTree by Hilton occupies a historic site amidst a lush, tropical landscape. Our setting also offers guests access to Hilo Airport, just 2 miles away. Tee off on our 9-hole golf course, or soak up the sunshine in our beautiful outdoor swimming pool. Energize in the complimentary fitness center, or rent some water sports equipment and take to the waves.

Our inviting guest rooms offer WiFi, a generously sized work desk, microwave, refrigerator, and in-room safe. Upgrade to an ocean-view suite with a separate living area and a balcony offering ocean views. Savor breakfast, lunch and dinner in our restaurant, which has indoor and outdoor seating. Admire sweeping vistas of Hilo Bay from the large deck of our Lobby Lounge.