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Salesforce Administrator

Posted January 14, 2022

Delaware North at KeyBank Center - NHL Buffalo Sabres
Buffalo, NY
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About This Job

The Opportunity 

Delaware North Global Headquarters is hiring a Salesforce Administrator to join our Business Development team in Buffalo, New York. As a Salesforce Administrator, you will ensure that Delaware North capitalizes on the benefits offered by the Salesforce CRM system. The Salesforce Administrator will work closely with key stakeholders and external resources to drive the design, implementation, training, and maintenance of Salesforce – resulting in optimized sales department operations.

We offer a flexible working arrangement through our Flex at Work program, allowing employees the option to work a combination of in office and from home.

Per city, state, or client mandate, all current and new hires at this location are required to have received an authorized COVID 19 vaccination. You will be asked to confirm this prior to receiving a job offer.

  • Lead our organization in user onboarding, ongoing training, support, data management, and integrations throughout the platform.
  • Provide daily support and administration of Salesforce users and processes, including user licenses and profiles, workflows, triggers, custom objects, configuration of page layouts, data hygiene reports, and dashboards.
  • Assist the business development team in executing their sales pipelines from lead distribution to goal management; create insightful reporting to maximize pursuits, customer relationship management, and provide process improvements where needed.
  • Own the Salesforce integrations of primary and third-party data sources and applications.
  • Lead data governance policies and data management best practices in Salesforce such as account or contact hierarchies, de-duplication, standardization, and data hygiene.
  • Lead relationship with CRM third party provider; communicate company needs, report and log CRM issues, manage project deliverables and timelines.
Physical Requirements 
  • Bachelor's degree in computer science or related technical field.
  • At least 1-3 years’ of Salesforce administration in a related industry.
  • Salesforce Administrator Certification; additional Salesforce Certifications (Developer, Marketing Cloud) a plus.
  • Self-starter and able to handle prioritization and completion of multiple project streams simultaneously across various priorities.
  • Effective communicator.
  • Ability to work in a team environment with a variety of levels of management and SMEs.

Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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About this Employer

Delaware North at KeyBank Center - NHL Buffalo Sabres

Buffalo, NY 14203

Regional Office

Managed By

Delaware North operates concessions, clubs and suites for the NHL's Buffalo Sabres at KeyBank Center. Delaware North has been a partner of the Sabres since 1970, the year the team was founded.

Delaware North manages 42 concession outlets, 81 suites and two clubs, including the Lexus Club, a members-only fine dining restaurant with two full-service bars, at the 19,200-seat arena.