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Guest Services Supervisor

Posted December 30, 2021

Graduate Eugene
Eugene, OR
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About This Job

Graduate Hotels®, is seeking a Guest Service Supervisor to join Graduate Eugene and its brilliant team of hospitality enthusiasts. 

Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their communities.   

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.   

JOB DUTIES AND RESPONSIBILITIES 

  • Monitors daily status of rooms, rates, discount rates and packages 
  • Maintains current list of available rooms for walk situations  
  • Coordinates blocking of rooms for groups 
  • Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations 
  • Communicates hotel’s unique design elements for effective storytelling 
  • Reviews guest satisfaction results and property audits to identify areas of improvement 
  • Drives Front Desk Upsell Program to assist in maximizing hotel revenue 
  • Solicits employee feedback and utilizes an “open door” policy  
  • Ensures staff communicates effectively with other hotel departments 
  • Maintains productive relationship with Valet Parking provider 
  • Ensures prompt and courteous service to guests 
  • Pre-registers guests according to standards 
  • Monitors/maintains employee schedule 
  • Monitors and ensures VIP arrivals are executed to highest standard 
  • Keeps track of rooms to ensure accurate status and readiness for check-in 
  • Interacts positively and professionally with guests to resolve issues 
  • Other duties as assigned.  

EDUCATION AND EXPERIENCE

  • Front Desk operations experience 
  • High School Diploma/GED 

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of hotel Front Desk operations  
  • Basic math skills  
  • Ability to communicate effectively verbally and in writing  
  • Ability to exceed expectations of guests and team members  
  • Excellent time management skills  

About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country.  Each hotel pays homage to the heritage of its unique town through cultural nods to the local community.  Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com

*Graduate Hotels is an Equal Opportunity Employer. 

Compensation Details

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About this Employer

Graduate Eugene

66 East 6th Avenue
Eugene, OR 97401-2667

(541) 342-2000

269 Room Hotel

www.graduatehotels.com

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Our Hotel

Our hotel rooms are ready for a night like you’ve never had before, where little moments of surprise and discovery will meet you down every corridor and around each corner, including Malin + Goetz amenities and complimentary wi-fi. Be prepared to be inspired.

Prominently located on 6th Avenue, Graduate Eugene is next door to the Hult Center and just a hop from the University of Oregon campus. Gather Ducks for a post-game bite or local brew at Poindexter Coffee, our lobby-level café.

Located in the heart of downtown and close to the UO campus, our hotel is the ideal venue for your next celebration.  With 30,000 square feet of flexible event space, we offer a variety of distinct settings to host groups of up to 1,800 guests.