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Assistant Banquet Manager

Posted December 30, 2021

DoubleTree by Hilton Hotel Orlando at SeaWorld
Orlando, FL
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About This Job

ESSENTIAL DUTIES:

  • Know all emergency procedures.
  • Ensure guest satisfaction by communicating with the guests to follow through with special requests, instructions, and complaints.
  • Assume the responsibility for guest satisfaction as it relates to the following:
    • All functions beginning on time
    • Cordially and personally introducing self to guests or at least the contact person for every function
    • Open communication with the kitchen staff as far as special requests, cover counts, etc.
    • Extend all billing and present to the guest for signature
  • Responsible for the complete sanitation of all banquet rooms, service areas and storage areas.  Design a cleaning chart and enforce its usage.
  • Train and supervise all employees in the Banquet Department to perform their job duties to the best of their abilities.
  • Schedule, evaluate, and direct all banquet personnel.
  • Keep open communication between management and employees.
  • Provide disciplinary action when, and if, necessary.
  • Provide employees with the tools they need to perform their jobs.
  • Take immediate action on problems that are encountered in the Banquet Department.
  • Participate in the following:
    • Monthly department meetings
    • Property MOD programs
    • Weekly staff meetings
    • Weekly banquet department meetings
    • Monthly banquet department inventories
  • Organize and oversee the physical set-up of all banquet activities as indicated on the BEO’s.  Pay particular attention to any special requests.
  • Know the upcoming events and how to schedule labor accordingly.
  • Communicate, counsel, and direct the Banquet Staff on their jobs.
  • Ensure adequate stock of operating supplies such as glass, china, silver, A/V equipment, etc.
  • Responsible for ensuring the maintenance and proper handling of all banquet equipment.  Secure all banquet areas.
  • Accurately and timely order any audio/visual equipment if needed for a function, paying particular attention to any special requests.
  • Communicate with the Director of Catering and Food & Beverage Director on progress and concerns with the Banquet Department.  Oversee the function of the Banquet Captains.
  • Advise the Food & Beverage Director of problems and needs on a daily basis; utilize all available resources to maximize profits and develop quality service while reducing costs.
  • Ensure all paperwork needed by Accounting Department and other departments for the correct assessment of monies spent daily and product control be finished correctly and turned in (e.g. daily payroll, billings from the functions, etc.)
  • Share accountability for achieving cost goals in the area of sales, labor, and expenses.
  • Interview and hire new personnel when needed.
  • Review and approve all Banquet Department performance evaluations, hires, job transfers, warning notices, counseling sessions and termination records.
  • Evaluate staff performance on a 90-day and annual basis.
  • Conduct self to reflect the high standards of professionalism within the organization and resort.
  • Learn, understand, and refer to the applicable Standard Operating Procedures.
  • Responsible for developing performance standards, procedures and rules used to ensure safe work habits and a safe work environment.
  • Conduct regularly scheduled training sessions on proper and safe work habits.
  • Conduct monthly formal inspections in your departments to identify hazards and follow up with corrective action.

QUALIFICATIONS/SKILLS

  • Able to work any shifts including evening, weekends and holidays

EDUCATION AND/OR EXPERIENCE

  • A minimum of 4 year degree from an accredited university or 4 years experience as a Banquet Manager or a combination of both experience and education

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

DoubleTree by Hilton Hotel Orlando at SeaWorld

10100 International Drive
Orlando, FL 32821

(407) 352-1100

1,026 Room Hotel

doubletree3.hilton.com

At A Glance

Nestled in 28 acres of lush palm trees and tropical fountains, the DoubleTree Orlando is your relaxing oasis. Savor the sweetness of our fresh chocolate chip cookie at check-in.

We feature PURE® Wellness accommodations that are nearly 99.9% allergen-free. Sleep better and be at your best in one of these rooms. Each of our hotel rooms includes a 42-inch HDTV and a plush, Sweet Dreams® mattress.

Once you've settled in, you’ll have access to two on-site swimming pools, a billiards table, and a bevy of outdoor activities in the Florida sunshine. A friendly staff member will be around to help you find the best things to do in the area. Grab a cocktail from Barefoot Bar and lounge by the pool, or visit Laguna for sweet and savory entrees that will satisfy your palate.