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Remote Reservationists, PGA National Resort

Posted December 30, 2021

PGA National Resort & Spa
Palm Beach Gardens, FL
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About This Job

Agents assist our guests with planning their entire visit by promoting all PGA National Resort offerings.

They answer guest inquiries regarding various resort amenities-guest rooms, dining and spa services.


  • Answering incoming phone calls and assisting guests with any inquiries regarding resort, spa and tee time offerings.
  • Complete initial and ongoing training programs required.
  • Providing information about local features, such as shopping, dining, nightlife, and recreational destinations.
  • Apply professional sales techniques using approved conversation flow guidelines.
  • Maintaining current knowledge of all resort and spa offerings and hours of operation.
  • Upselling resort rooms and spa services
  • Coordinating with other departments in order to ensure a “Championship Experience” to all guests.
  • Maintain data entry accuracy and attention to detail with systems.
  • Ability to progress through various training levels.
  • Meet department and individual metrics (such as revenue, conversion, and quality standards).
  • Ability to handle escalated or complex calls, while striving for the highest level of customer service.
  • Selling gift cards.


  • High school diploma or equivalent required.
  • Hospitality or call center experience in a fast-paced, high volume, service environment.
  • Strong customer experience required.
  • Candidate must have the ability to multi-task.
  • Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
  • Candidate must have the ability to speak, read and write English fluently, bilingual a plus.
  • Strong computer skills. Experience with Navis, Opera, Synxis and Open Course system a plus.
  • Pre-employment background check required.

PGA National Resort & Spa is an Equal Opportunity Employer:

Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

PGA National Resort & Spa

400 Avenue of the Champions
Palm Beach Gardens, FL 33418

(561) 627-2000

354 Room Resort

Our Resort

PGA National Resort & Spa has long been a place of legendary moments. Here at this Palm Beach destination, luxury is always the standard, golf is never considered just a game and together the two create an enviable lifestyle in a setting that embraces the best Florida has to offer. Anchored by five championship golf courses, and renowned throughout the world as Home to the PGA Tour’s Honda Classic and the legendary Bear Trap, PGA National also boasts a world-class destination spa, a private state-of-the- art sports & racquet club and an exclusive private membership club at the heart of this luxurious resort lifestyle community.

The moment you arrive you will feel what draws people to PGA National. Golf is at the heart of it all, combined with great food and friends, an enviable year-round climate that lends itself to an active lifestyle – all offered in warm and welcoming elegant contemporary surroundings.