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Operations Manager, BU (E)

Posted January 1, 2022

Courtyard by Marriott Boston Billerica/Bedford
Billerica, MA
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About This Job

Implement and manager hotel's daily quality process including goal communication, associate improvement, compliance with Crescent standards of products and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

Communicate both verbally and in writing to provide clear direction to staff.

Assign and instruct Housekeeping Supervisor/ F&B team in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.

Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement details steps or problem resolution by using experience judgement and discretion.

Supervise the budgeting, forecasting, training, motivating and staffing for the Rooms Department including, Housekeeping Services, Front Office, Laundry, & Food & Beverage team.

Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work day.

Plan, organize, chair, attend various departmental meetings, Staff Meetings, F&B Meetings.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Courtyard by Marriott Boston Billerica/Bedford

270 Concord Road
Billerica, MA 01821

(978) 670-7500

210 Room Hotel

www.marriott.com

Our Hotel

Just a short drive from Boston, Billerica Massachusetts is among the nation's oldest cities yet offers the conveniences desired by modern travelers. Many local companies and Universities such as GE, Raytheon, Millipore and the University of Massachusetts Lowell are just a quick shuttle ride away from the Marriott Boston Billerica/Bedford. Enjoy spacious guest rooms equipped with free wireless Internet and flat screen TVs. Host your next corporate meeting or social event in our spacious ballroom up to 250 people. Explore Middlesex County where you will find the textile museums of Lowell, the Lexington Battle Green and Historic Concord as well as other world-famous sites all within a short drive.