Posted January 3, 2022InterContinental Minneapolis-St. Paul Airport
BASIC PURPOSE: Maintain the Rooms Preventive Maintenance Program and consistently keep updated records on file. Respond to all guest's requests in a timely and efficient manner.
.Responsible for the Guest Rooms Preventive Maintenance Program.
•Learns and demonstrates the ability to maintain property assets.
•Works with the D.O.E to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures.
•Learns the impact of maintaining company assets and how it impacts the overall financial success of the hotel property.
•Assists and responds to guests requests in a friendly and positive manner, while providing the highest level of service.
•Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance.
•Personally sets a strong example for other associate through exceptional guest service.
•Assesses and evaluates property assets through preventative maintenance.
•Works with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions.
•Works with the D.O.E to learn, understand and execute on all engineering SOP’s.
•Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
•Completes all assigned duties inside or outside the normal scope of responsibilities within the engineering department..
•Maintains a clean and safe work area in compliance with brand, local, state and federal regulations. Uses personal protective equipment when needed..
•Knowledgeable of hotel emergency procedures.
•Produces required volume of work by planning, organizing and prioritizing work duties as presented by the D.O.E.
•Adheres to Graves Hospitailty attendance policy, general work rules and department procedures.
•Attends all required department and hotel meetings.
Knowledge and Skills:
2+ years of maintenance experience is preferred. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
Education: High School diploma or GED required. CPO, and appliance repair certification is desired, or the ability to obtain certification based on property needs. Must have a current and valid drivers’ license with safe driving record.
Physical Requirements: Ability to push, pull, and lift up to 100 pounds on a regular basis
Must be Covid-19 vaccinated
$500 Welcome Bonus!
Dynamically designed as the ultimate destination for leisure and business, and the only hotel connected to the airport, this stunning new property is also accessible by direct road with dedicated parking or light rail. Relax in sophisticated guestrooms, indulge at Elevations luxury spa, dine in 3 outstanding restaurants, or host an event in 30,000 sf of meeting space. The hotel is conveniently located only 20 minutes to the downtowns of Minneapolis or St. Paul and 5 minutes to Mall of America.