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Assistant Dir, Front Office, BU (E)

Posted January 4, 2022

The Westin Huntsville
Huntsville, AL
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About This Job

Essential Functions:

  • Follow Westin/Element Brand Standards and policies for interviewing, hiring and orientation of each associate upon being hired.
  • Coach and counsel associates in their personal development as outlined by Westin/Element Culture.
  • Educate associates concerning Company policies and procedures, making sure to allow time for questions and comments from the associates.
  • Identify associates with potential and arrange additional training and responsibility to enhance growth and development.
  • Insure proper scheduling as required by Staffing Guidelines and guest requirements. Maintain an open and flexible staff to quickly respond to changing business requirements.
  • Keep the General Manager and Director of Operations informed on a daily basis, of any additional staffing needs the hotel may encounter. Be pro-active in anticipating upcoming staffing needs that may deviate from the Staffing Guidelines.
  • Submit required reports, payrolls and administrative forms in a timely manner, assuring their accuracy.
  • Maintain a close professional relationship with The Sales and Catering Department to ensure important information concerning groups in-house is made available to the front desk staff.
  • Provide “walk” letters of apology to any “walked” guest.
  • Make periodic check-in inspections.
  • Hold Departmental Meeting each month with staff.
  • Attend all meetings as required by position.
  • Maintain all front office equipment and instruct staff on the proper function and use of equipment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

The Westin Huntsville

6800 Governors West, NW
Huntsville, AL 35806

(256) 428-2000

232 Room Hotel

Our Hotel

Blending sophistication, elegance, and classic southern hospitality with the unique surroundings of Bridge Street Town Centre, The Westin Huntsville is the only AAA Four Diamond rated Huntsville hotel. We continue to thrive as the favorite for business travelers, local clientele, and vacationing visitors. Located within Huntsville's Cummings Research Park, the second largest technology center in the United States, and less than three miles from the U.S. Space and Rocket Center, our hotel offers everything a business traveler demands and everything a vacationer desires. The Westin Huntsville is an integral component of one of Huntsville's finest mixed-use development.