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General Manager

Posted January 4, 2022

Fairfield Inn & Suites Chicago O'Hare
Des Plaines, IL
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About This Job

The beautiful and highly successful Fairfield Inn Chicago O'Hare is seeking a General Manager to lead a very high performing team with demonstrated ability to lead a hotel and mentor teams with a positive and upbeat outlook is highly desirable.

JOB OVERVIEW:

Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.

REPORTS TO: Vice President of Operations

ESSENTIAL JOB FUNCTIONS:

  1. Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.

  2. Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.
  3. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
  4. Participate in community affairs and maintain positive public image for Crescent and hotel. Meet with potential and current clients and promote hotel.
  5. Communicate both verbally and in writing to provide clear direction to staff.
  6. Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.
  7. Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
  8. Appropriate handle associate issues in conjunction with Human Resources following Crescent policies.
  9. Perform any other job related duties as assigned.

MINIMUM QUALIFICATIONS:

Prior experience as a General Manager in a hotel. Working knowledge of financial/accounting procedures.

Ability to read, write and speak the English language fluently.

ADDITIONAL QUALIFICATIONS:

Ability to be flexible with constantly changing environment.

Brand experience preferred.

Advanced knowledge of Microsoft Office.

Self-starting personality with an even disposition.

Maintain a professional appearance and manner at all times.

Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.

Basic mathematical skills and ability to make accurate mathematical calculations.

Ability to effectively deal with guest and employee concerns in a friendly and positive manner.

Ability to access and accurately input information using a moderately complex computer system.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Fairfield Inn & Suites Chicago O'Hare

2350 Mannheim Road
Des Plaines, IL 60018

(224) 257-3220

Disembark at Chicago’s O’Hare Airport and take our complimentary 24-hour shuttle for an easy five-minute ride to Fairfield Inn & Suites Chicago O'Hare in Des Plaines, Illinois. A tour of the local area uncovers specialty restaurants, an outlet mall with 130 specialty stores, Donald E. Stephens Convention Center, Rivers Casino and Allstate Arena. Our proximity to downtown Chicago and the Magnificent Mile places our hotel in an ideal location. And once you’ve settled in, take advantage of our free Wi-Fi and maybe even upload a few selfies from our heated indoor pool. Wake up each morning to free breakfast and revel in our newly upgraded hotel experience in Des Plaines.