Posted January 4, 2022DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
We offer FREE parking, competitive Paid Time Off, paid Holidays, an amazing benefits package including generous employer medical & dental contribution, paid life insurance, vision & much more! We also offer Hilton discounts Worldwide!
ESSENTIAL JOB FUNCTIONS:
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections.
*Knowledge of Hilton systems and Delphi.fdc programs a plus*
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
1111 Lakeside Avenue East
Cleveland, OH 44114
380 Room Hotel
Welcome to DoubleTree by Hilton Hotel Cleveland Downtown – Lakeside. Conveniently located just off I-90, near Cleveland Hopkins International Airport (CLE) and Lakefront Airport (BKL), our warm and welcoming Cleveland hotel overlooks the shores of Lake Erie and is close to popular Cleveland attractions.
Walk to the First Energy Stadium, home of the Cleveland Browns, the Cleveland Convention Center, and The Global Center for Health Innovation. Our modern Cleveland hotel is the closest hotel to the Rock and Roll Hall of Fame and Museum. Enjoy our complimentary shuttle service (based on availability) and discover downtown Cleveland with ease.
Feel cared for the moment you arrive at our downtown Cleveland hotel. Indulge in a delicious warm chocolate chip cookie upon arrival, and make yourself at home in a comfortable guest room or suite featuring generous work surfaces, flat-panel TVs and complimentary high-speed internet access.
Stay connected in our business center with remote printing services. With over 10,000 sq. ft. of flexible meeting and banquet space including a magnificent Grand Ballroom, our Cleveland hotel is perfect for your next big event.