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Guest Service Manager

Posted January 4, 2022

Graduate Oxford
Oxford, MS
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About This Job

Graduate Hotels®, is seeking a Guest Service Manager to join Graduate Oxfordand its brilliant team of hospitality enthusiasts. 

Graduate Hotels creates authentic, spirited spaces that connect travelers, students, and locals alike. Through thoughtfully curated design, creative F&B, and community-focused events, we create hotels worthy of their communities.   

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.   

JOB DUTIES AND RESPONSIBILITIES 

  • Monitors daily status of rooms, rates, discount rates, and packages 
  • Maintains current list of available rooms for walk situations  
  • Coordinates blocking of rooms for groups  
  • Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations 
  • Communicates hotel’s unique design elements for effective storytelling 
  • Reviews and understands budgeted staffing levels to ensure that guest service, operational needs, and financial objectives are met  
  • Reviews guest satisfaction results and property audits to identify areas of improvement 
  • Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue 
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee opportunity areas 
  • Ensures staff communicates effectively with other hotel departments  
  • Maintains productive relationship with Valet Parking provider 
  • Regularly reviews department budget to meet budgeted wages and general expenses 
  • Ensures prompt and courteous service to guests  
  • Pre-registers guests according to standards  
  • Completes and monitors employee schedules 
  • Monitors and ensures VIP arrivals are executed to the highest standard  
  • Keeps track of rooms to ensure accurate status and readiness for check-in  
  • Hires, trains, and develops direct employees 
  • Interacts positively and professionally with guests to resolve issues 
  • Acts as Manager on Duty as required 
  • Works nights, weekends, and holidays as needed 
  • Other duties as assigned 

EDUCATION AND EXPERIENCE

  • Minimum of 3 years in a similar leadership role.  
  • High School Diploma/GED, post-high school education preferred  

KNOWLEDGE, SKILLS, AND ABILITIES

  • Basic math skills 
  • Ability to communicate effectively verbally and in writing 
  • Strong leadership skills 
  • Ability to exceed expectations of guests and team members 
  • Excellent time management skills 

About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country.  Each hotel pays homage to the heritage of its unique town through cultural nods to the local community.  Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner, and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com

*Graduate Hotels is an Equal Opportunity Employer. 

Compensation Details

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About this Employer

Graduate Oxford

400 North Lamar Boulevard
Oxford, MS 38655

(662) 234-3031

136 Room Hotel

www.graduatehotels.com

Managed By

Our Hotel

Graduate Oxford is more than just a place to lay your head. While you’re with us, sip on a coffee at Cabin 82 or enjoy expansive views of the city at The Coop. We’re the perfect spot for Rebels – and their dogs! Pets stay free at Graduate Hotels.

We’re just a mile from Ole Miss campus, and prominently perched on The Square – the hub of the city center. Our lobby is stacked high with vintage reads, awash in preppy pink floors and cozy seersucker sofas. Take in Oxford elegance at The Coop terrace lounge for light bites and live blues or signature sips at Cabin 82, a nod to the heart of The Neshoba County Fair in our own quaint café.

From boardroom business to bridal parties, we can help plan your meeting or Ole Miss meet up for 2 or 200. The Coop, our terrace top lounge, is private party perfect and yours for the asking! We offer custom catering menus for any occasion and supply the latest tech touches to keep your specs on point and tea real sweet.