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Front Desk Operations Supervisor

Posted January 5, 2022

Hyatt Residence Club Maui, Ka'anapali Beach
Lahaina, HI
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About This Job

Job Summary

Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.  

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.  

Core Work Activities

  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.  

  • Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. 

  • Anticipate and address guests' service needs.  

  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.  

  • Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.  

  • Stand, sit, or walk for an extended period of time.  

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 

  • Perform other duties as assigned.   

  • Attention to customer service with a professional and pleasant personality. 

  • Available to work a flexible schedule including evenings, weekends, and holidays.   

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About this Employer

Hyatt Residence Club Maui, Ka'anapali Beach

180 Nohea Kai Drive
Lahaina, HI 96761

(808) 662-4700

131 Unit Time-Share

www.hyattresidenceclub.com

Maui Lahaina Resort

Experience an awe-inspiring Hawaiian island escape at Maui’s premier beachfront destination. Hyatt Ka’anapali Beach, a Hyatt Residence Club Resort, offers elegantly appointed one-, two- and three-bedroom villas with expansive lanais, ocean views, gourmet kitchens with stainless steel appliances and luxurious master baths with free standing tubs and separate showers.

Situated on beautiful Ka’anapali Beach in Lahaina, Hawaii, and surrounded by 40 lush acres of our resort, this island sanctuary is designed to rejuvenate your mind, body and soul. Swim with the family in our zero-entry lagoon pool or lounge at our infinity relaxation pool with ocean views. Cool off with a refreshing drink at Pau Huaka’i, our beachfront Tiki Bar or stroll over to the Ka’anapali Beachwalk. Grab a bite at the Lahaina Provision Company, a gourmet market and deli serving delicious food and wine to go. If fitness is part of your vacation, recharge in at our state-of-the-art Ikaika (strength) center.

As a guest of Hyatt Ka’anapali Beach resort, you will have access to all the fabulous amenities at the Hyatt Regency Maui Resort & Spa, including restaurants, bars and spa treatments. Set up a tee time with our concierge, rent a paddle board, or enjoy a picnic in your cabana the pristine white sand beach. Enjoy unparalleled service and an uninterrupted Hyatt experience throughout our breathtaking Lahaina resort on the Island of Maui.