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Front Desk Supervisor

Posted January 6, 2022

Horseshoe Bay Resort
Horseshoe Bay, TX
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About This Job

Looking for a hospitality professional to join our team at beautiful Horseshoe Bay Resort!


This position will supervise the front desk and Agilsys always striving towards total guest satisfaction.  Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations.  Ensure that front desk operations are working in a professional manner at all times.


  • Responsible for the efficient and professional running of the front desk, including communicating and working well with other departments.
  • Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.
  • Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
  • Be prepared to perform all front desk functions, including Agilsys, Concierge and guest relations.
  • Lead by example: Provide a gracious and aggressive hospitality towards all customers. Be highly familiar and adhere to all policies, procedures and standards.
  • Assist all associates with questions and problems which might occur.
  • During peak hours, be at the front desk to ensure efficient and smooth service is provided to all customers.
  • Create a productive and positive atmosphere at the desk; have a good relationship with all associates and other departments.
  • Acts empowered and empower your associates to provide excellent service.
  • Be a problem seeker and solver.


  • High school diploma or equivalent.
  • Be knowledgeable about the area and environment.
  • Proficient with computers, database programs, email, web browser experience, and good typing skills.
  • Must be able to comprehend reading materials, speak, read and write English.
  • Previous supervisory or shift lead experience preferred.


  • Must be well groomed and conform to the hotel’s dress code to include closed toe shoes.
  • Be informed about daily operations and events.
  • Know all frequent customers and be familiar with their special requests. Ensure that their needs are met.
  • Be knowledgeable about all emergency plans and know how to act upon them.
  • Maintain a clean, safe and environmentally responsible work environment.
  • Must be able to interact with co-workers and have a sense of TEAM.
  • Current valid Driver's License and satisfactory motor vehicle report.
  • Must be able to work a flexible shift including days, night, weekends and holidays.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Horseshoe Bay Resort

200 Hi Circle North
Horseshoe Bay, TX 78657

(830) 598-2511

400 Room Resort

Our Resort

Resting along the shores of Lake LBJ, Horseshoe Bay Resort's upscale, lifestyle vacation destination, puts you just a short drive from Austin and San Antonio. The picture-perfect Texas Hill Country scenery inspires you to unwind in modern rooms, suites and villas, many with views of the lake. Taste creative local cuisine at our restaurants, play a round on three championship golf courses and enjoy fun family activities, from boating to tennis. Say "I do" with a romantic lakeside wedding, indulge with a day at our resort spa, or host an intimate celebration in one of our scenic outdoor venues.