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Guest Service Representative Part-time

Posted January 7, 2022

Graduate Oxford
Oxford, MS
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About This Job

Graduate Hotels®, is seeking a Guest Service Representative (part-time) to join Graduate Oxfordand its brilliant team of hospitality enthusiasts.

Graduate Hotels creates authentic, spirited spaces that connect travelers, students, and locals alike. Through thoughtfully curated design, creative F&B, and community-focused events, we create hotels worthy of their communities.  

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration. 

JOB DUTIES AND RESPONSIBILITIES

  • This position is from 3 -11 PM
  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner 
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities 
  • Escort VIPs to room and check them in prior to arrival 
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed 
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized 
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data 
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned 

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS, AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing 
  • Ability to exceed expectations of guests and team members 
  • Excellent time management skills 

About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country.  Each hotel pays homage to the heritage of its unique town through cultural nods to the local community.  Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner, and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com.

*Graduate Hotels is an Equal Opportunity Employer.

Compensation Details

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About this Employer

Graduate Oxford

400 North Lamar Boulevard
Oxford, MS 38655

(662) 234-3031

136 Room Hotel

www.graduatehotels.com

Managed By

Our Hotel

Graduate Oxford is more than just a place to lay your head. While you’re with us, sip on a coffee at Cabin 82 or enjoy expansive views of the city at The Coop. We’re the perfect spot for Rebels – and their dogs! Pets stay free at Graduate Hotels.

We’re just a mile from Ole Miss campus, and prominently perched on The Square – the hub of the city center. Our lobby is stacked high with vintage reads, awash in preppy pink floors and cozy seersucker sofas. Take in Oxford elegance at The Coop terrace lounge for light bites and live blues or signature sips at Cabin 82, a nod to the heart of The Neshoba County Fair in our own quaint café.

From boardroom business to bridal parties, we can help plan your meeting or Ole Miss meet up for 2 or 200. The Coop, our terrace top lounge, is private party perfect and yours for the asking! We offer custom catering menus for any occasion and supply the latest tech touches to keep your specs on point and tea real sweet.