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Front Desk Supervisor

Posted January 13, 2022

Aloft Mountain View
Mountain View, CA
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About This Job

Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. At Shashi Group, we’re culture focused. We believe in empowering each team member to continue to grow and learn – to set and achieve new goals. We operate on a simple but essential belief: when you succeed, we thrive.

At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with us.

Aloft Mountain View is currently looking for a Front Desk Supervisor to join our team. As a Front Desk Supervisor, you'll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

What you will be responsible for:

  • Supervising the daily front office functions, including Front Desk, to sustain courteous and professional guest service levels.
  • Resolving guest concerns in a satisfactory manner.
  • Maximizing daily room sales.
  • Following up with front office team members on daily shift and individual duties.
  • Performing verbal instruction and guidance compliant with the company's policies.
  • Completing daily property walks and complete manager on duty reports.
  • Supporting and complying with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling.
  • Responsible for maintaining front office/lobby appearance while on duty.
  • Maintaining proper collateral and supply inventory to support all appropriate front office activities.
  • Coordinating and assisting Front Desk Hosts with relocation of guests when necessary.
  • Supporting and complying with all company brand standards.

Essential to succeed in this role:

  • You model Aloft culture in every interaction and every relationship
  • You build strong partnerships with internal customers and outside vendors
  • You possess excellent communication and leadership skills and are a strong, creative problem solver
  • You are a proactive, self-starter who can work well both independently and as part of a team
  • You are comfortable being a change agent and creating a welcoming environment
  • You are confident and have the ability to think clearly on your feet and under pressure

Desired:

  • Previous Front Office supervisory experience or ability to clearly demonstrate why you are ready to become a supervisor.
  • High school graduate, some college.
  • Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers and vendors.
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
  • Previous experience in cash handling.
  • Experience with cost controls and yield management.
  • Ability to work varying schedules.
  • Punctuality and regular and reliable attendance.

Shashi Group is an inclusive environment. We are an equal opportunity employer and will select a candidate based on job-related qualifications without regard to race, color, creed, national origin, ancestry, citizenship status, sex, gender (including gender identity and gender expression), marital status, sexual orientation, pregnancy, age, religion, medical condition (including genetic characteristics), genetic information, physical or mental disability, military service or veteran status, or any other basis protected by state law, federal law, or local ordinance.

compensation: $22.00

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About this Employer

Aloft Mountain View

840 E El Camino Real
Mountain View, CA 94040

(650) 964-1700

160 Room Hotel

www.marriott.com

Managed By

A boutique hotel located near Googleplex in Mountain View, California, Aloft Mountain View is open in space and spirit. Just minutes from Sutter Health, LinkedIn, Downtown Mountain View, Moffett Field, Google, Microsoft, Shoreline Amphitheatre, Apple, Intuit, California's Great America, and Levi's Stadium, the hotel affords easy access throughout Silicon Valley.Boasting fresh, purposeful environments and vibrant spaces that bring people together, we are the next generation of hotel. Here, technology and design enhance experiences, move at the pace of our guests and infuse the hotel experience with the tech-savvy energy and innovation of Mountain View.