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Assistant Spa Manager

Bonus Eligible

Posted June 28, 2022

Fort Lauderdale Marriott Harbor Beach Resort and Spa
Fort Lauderdale, FL
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About This Job

Job Summary

Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget.

Candidate Profile

Education And Experience
  • High school diploma or GED; 1 year experience in the spa, guest services, or related professional area.

Core Work Activities

Assisting In Management Of Spa Operations And Budgets
  • Ensures all employees have the proper supplies, equipment and uniforms.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Manages supplies and equipment inventories within budget.
  • Maintains cleanliness of spa and related areas and equipment.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
  • Ensures employees understand expectations and parameters.
  • Brings issues to the attention of the department manager and Human Resources as necessary.

Ensuring And Delivering Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
  • Strives to improve service performance.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

Fort Lauderdale Marriott Harbor Beach Resort and Spa

3030 Holiday Drive
Fort Lauderdale, FL 33316

(954) 525-4000

650 Room Hotel

careers.marriott.com

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Fort Lauderdale Marriott Harbor Beach Resort & Spa invites guests to embrace beachfront living in style. Nestled along a quarter-mile stretch of pristine private beach, our hotel effortlessly blends laid-back tropical tranquility with signature Marriott service. Enjoy our perfect location near the shops, dining and nightlife of Las Olas Boulevard. Benefit from our close proximity to Fort Lauderdale International Airport. After a busy day of travel, rejuvenate in our updated guest rooms and suites, many of which feature private balconies to soak in waterfront views. Dive into our lagoon-style pool, spend the day jet skiing and snorkeling, or pamper yourself at our luxury spa. 

Showcasing an array of unique restaurants, our resort offers ample opportunities for culinary adventures. We're also a premier meeting and event destination with over 49,000 square feet of flexible space. Whatever brings you here, we look forward to exceeding your expectations at Fort Lauderdale Marriott Harbor Beach Resort & Spa.