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Front Desk Night Auditor

Posted January 10, 2022

Suburban Extended Stay Hotel Triadelphia
Triadelphia, WV
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·Safe and secure work environments ·Opportunities to develop and grow within the company

About This Job

Summary:

You will largely be in charge of creating the first experience of each hotel guest, so come prepared with your 'A' game and a friendly smile. Our Guest Service Representatives are responsible for checking guests into and out of the hotel in an accurate, speedy, and courteous manner, handling all payments received via cash, credit cards, checks, or traveler’s checks, and balancing and verifying all monetary transactions in the appropriate accounts. You will ensure that all hotel keys are distributed to the appropriate parties, guest privacy is maintained, and maintain all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues by performing the following duties.

What you will be doing

  • Offers guests assistance whenever possible
  • Resolves escalated customer relations issues
  • Answers inquiries pertaining to hotel policies and services
  • Responds to and follows up on all guest requests to ensure customers are satisfied with the hotels services and accommodations
  • Represents and promotes the property in a positive manner
  • Ensures systems and procedures are in place and followed for guest safety and security
  • Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies
  • Compiles, completes, and distributes reports to all management and relevant staff
  • Reports any maintenance, security, or safety issues to the appropriate staff.Performs other duties as assigned.

The ideal candidate for this position

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, accounting software, and Brand computer systems
  • High school diploma or general education degree (GED); or equivalent combination of education and experience.

Benefits

Neema Hospitality values our employees and offers the following benefits, subject to eligibility:

·Two options for health insurance: major medical and minimum essential coverage*

·Dental, vision, life, disability insurance*

·401(k) with employer match*

·Paid time off*

·FSA and HSA Accounts*

·ZayZoon: offers the ability to access paychecks early

·Discounts on franchised hotels: rates vary by hotel

·Direct deposit and credit union membership

·Safe and secure work environments 

·Opportunities to develop and grow within the company

*Generally available at 30 hours per week.

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About this Employer

Suburban Extended Stay Hotel Triadelphia

40 Robinson Drive
Triadelphia, WV 26059

(304) 547-1037

120 Room Hotel

www.choicehotels.com

Managed By

SUBURBAN EXTENDED STAY HOTEL

The award-winning Suburban Extended Stay® Hotel in Triadelphia near the Wesbanco Arena and the Wheeling Island Casino and Racetrack offers a simple, pleasant and affordable solution to longer-term housing needs.    

You’ll find plenty of other local sites, activites and attractions to check out near our pet-friendly extended stay Triadelphia hotel like: 

  • Oglebay Resort and Conference Center
  • The Highlands
  • West Virginia Independence Hall
  • Wheeling Jesuit University

Why people like to work here

We want our associates to enjoy coming to work, and we strive to maintain a friendly, family-like atmosphere at both the property-level and our corporate office. Employee integrity is reciprocated through mutual respect and forthright communication. 

We appreciate the strong work ethic of our associates and believe in promoting from within when possible. We understand that the success of our company is directly proportional to the success of our associates, and we empower them to achieve their best. 
No matter the position, Neema Hospitality delivers constant support for a rewarding career.

Vision

To be the most customer service and employee focused hotel management and ownership group in the Mid-Atlantic Region

Mission

To be a customer-focused management company and ownership group providing honest, superior service with a commitment to operational excellence, in order to create an exceptional guest experience resulting in sustainable growth opportunities for guests and employees.

Values

  • Character
  • Communication
  • Customer-focused

  • Commitment

  • Consistency