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Aloha Ambassador On-call

Posted January 10, 2022

Waikoloa Beach Marriott Resort & Spa
Waikoloa Beach, HI
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Job Summary

Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Waikoloa Beach Marriott Resort & Spa

69-275 Waikoloa Beach Drive
Waikoloa Beach, HI 96738

(808) 886-6789

555 Room Resort

www.marriott.com

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Our Hotel

Our newly redesigned hotel offers spacious, modern accommodations with patios and lanais overlooking beautiful Anaeho'omalu Bay. The transformed Na Hale wing offers an intimate residential experience and are some of the most coveted Big Island guestrooms and suites across the resort. Step out onto our pristine, white, sandy beach - the only one of its kind in our resort area. Play in our three outdoor pools and waterslide. Golf on two 18-hole championship courses within the Waikoloa Beach Resort. Our boutique spa offers a full menu of therapeutic and beauty treatments. When you're hungry, stop by Aka'ula Lanai or Hawaii Calls Restaurant and don't miss our Sunset Luau with music, dancing and Hawaiian cuisine. Enjoy our 24/7 fitness center and free Wi-Fi in all public spaces. Host an event in our elegant venues, ideal for weddings, incentive trips and corporate retreats.