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Director of Operations

Posted January 11, 2022

DoubleTree by Hilton Hotel Little Rock
Little Rock, AR
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Be A Part of Our Passionate and Committed Team!

About This Job

Waterford Hotel Group

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

Reporting directly to the General Manager, this senior leadership position functions as the business leader for all areas of operations, including Rooms and Food and Beverage. Responsibilities include executing flawless guest experiences, revenue generation, cost and policy controls, staffing, safety and sanitation.  Ensures implementation and delivery of the service standards and initiatives to exceed guest expectations, increase profit and market share.  Manages front of house and back of house operational departments, with clear and specific goals and accountability.  This position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.  

Job Requirements

  • 4-year degree from an accredited university in Hospitality Management or equivalent
  • 10 years experience in hotel operations management, or related professional area
  • Food and Beverage Manager experience in full service hotel
  • Rooms and Related Manager experience in full service hotel.
  • Ability and willingness to work flexible hours including weekends and nights as business requires
  • Strong desire to develop into a General Manager
  • Strong customer relations skills and leadership capability
  • Excellent verbal and written communication and presentation skill
  • Detail oriented
  • Ability to make quick decisions, problem solve to achieve guest satisfaction while ensuring compliance with policy and financial standards
  • Must be able to pass a background check as well as be drug free

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

EOE/M/F/D/V

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About this Employer

DoubleTree by Hilton Hotel Little Rock

424 Markham Street
Little Rock, AR 72201

(501) 372-4371

288 Room Hotel

doubletree3.hilton.com

At A Glance

Situated in the heart of downtown Little Rock on the banks of the Arkansas River, DoubleTree by Hilton Hotel Little Rock offers the best in southern hospitality. The hotel provides refreshed guest rooms, a stylish lobby, and a redesigned business center. Dine at our signature restaurant, Bridges, for a casual experience with local and regional fare, or pick up sundries at the new Made Market.

Begin your stay at this friendly and inviting Little Rock hotel with our signature chocolate chip cookie, and allow our staff to cater to your needs. Conveniently located only 10 minutes from the Little Rock National Airport and just off I-30, our downtown location offers easy access to everything the Arkansas capital has to offer. 

  • Located in the heart of downtown Little Rock, near many local attractions
  • Pool on the 4th floor overlooking downtown
  • On-site restaurant serving breakfast, lunch and dinner
  • Flexible meeting and event space; 24-hour business center