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Bellperson / Shuttle Driver

Posted January 11, 2022

Hilton Oakland Airport
Oakland, CA
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About This Job

Description

A Bellperson/Shuttle Driver is responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.



What will I be doing?

 

 

As a Bellperson/Shuttle Driver, you would be responsible for transporting guests in a prompt, friendly and courteous manner using safe driving practices and transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

 

 


  • Greet and escort arriving and departing guests to and from their accommodations

  • Retrieve and transport guest luggage

  • Inspect guest rooms and acquaint guests with these rooms and their features

  • Respond to guest inquiries and requests in a timely, friendly and efficient manner

  • Organize and store luggage, as needed, according to guidelines

  • Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments

  • Ensure messages and faxes are regularly delivered throughout the day

  • Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed

  • Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed

  • Assist in the maintenance, appearance and functionality of equipment

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!






EOE/AA/Disabled/Veterans

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About this Employer

Hilton Oakland Airport

One Hegenberger Road
Oakland, CA 94621

(510) 635-5000

363 Room Hotel

www3.hilton.com

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At A Glance

The reinvented iconic Hilton Oakland Airport is a peaceful retreat with complimentary shuttle service to Oakland International Airport, and very close to O.co Oakland Coliseum. Set in a 12 acre, resort-like setting, we are two miles from the Bay Area Rapid Transit (BART) system, with subway access to downtown San Francisco. Discover an array of business and leisure amenities, including a fitness center, outdoor pool, indoor/outdoor event space, and a Sports Bar & Grill.

Enjoy access to fax machines and copiers in the 24-hour business center. Plan a conference, training day or wedding with 16,000 sq. ft. of indoor and outdoor meeting space, including a ballroom and 16 meeting rooms. Our audio/visual team will ensure your event is professional and hassle-free.

  • Located less than a mile from Oakland International Airport (OAK) 
  • Near Oakland Coliseum and Oracle Arena
  • 2 miles from Bay Area Rapid Transit, with subway access to downtown San Francisco
  • Pet-friendly guest rooms available 
  • Complimentary Oakland Airport (OAK) shuttle from 4 am–2 am