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IT Specialist

Posted May 12, 2022

The Widewaters Group
East Syracuse, NY
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About This Job

Widewaters Group is looking for an IT Specialist to join our team. You will be responsible for providing user support to office and field-based employees.  You will assist with troubleshooting and resolving technical concerns within departmental operations.

Why Widewaters?

We strive to attract and retain the highest quality associates who share our vision of excellence in real estate investments and services. We invest in our associates to develop motivated experts who perform at the highest level of professionalism. Widewaters associates are empowered, collaborative, innovative, attentive to details, and take ownership in everything they do. The result is an unparalleled execution of strategic plan and commitment to client service.

Benefits

  • 3 weeks of Paid Time Off
  • Great compensation packages
  • Healthcare Benefits - Medical, Dental, and Vision
  • Life Insurance
  • 401k Matching
  • Disability Insurance
  • Hotel Discounts and More
What you will be doing: 
Support and Training:   
  • Act as the initial point of contact for all computer and system related questions and concerns. 
  • Assist with user management including setup of new associates with system and hardware configurations to ensure delivery of equipment and services prior to their start date. 
  • Provide associates will a high-level overview of all the systems and services. 
  • Provide help desk support for desktop operating systems, software applications, and procedural questions.
  • Assist with the management of software vendor support calls: open, track, close and communicate resolution. 
  • Assist with the documentation and communication of problem areas, workarounds, and open calls.
  • Provide support for network printers and multi-function devices.
  • Provide support for leading collaboration and web conferencing services including Microsoft Teams, GoToMeeting, WebEx and Zoom including Teams Rooms and Polycom hardware.
Monitoring and Reporting:  
  • Assist with inventory of PCs and accessories.
  • Ensure all former associates return equipment and assess all equipment’s condition. 
  • Document and report any damages or concerns with inventory.
  • Dispose of all outdated equipment in accordance with established policies and procedures. 
  • Provide assistance with backup operations.
  • Demonstrate knowledge and compliance with federal, state and local regulations regarding computer programs and information systems.
Requirements:  
  • Associate degree or equivalent in computer information systems, computer science, network administration, or a related field. Experience with all Microsoft office skills.
  • Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards, including Microsoft Windows.
  • Must have good Microsoft Office skills including Outlook, Word, Excel and PowerPoint
Reports to:

Vice President of IT

Key Partnerships

SVP & CFO, Regional VPs of Operations, Property HR Directors/Managers, GMs, AGMs, Controllers, Payroll Department, and Functional Leaders of departments & entities. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Overview

Widewaters is a vertically integrated real estate organization with over 30 years of development, construction, management and investment experience. Leveraging its entrepreneurial instincts, capital and expertise, Widewaters continues to develop and acquire quality real estate across North America.

Widewaters has developed or acquired over 11.2 million square feet of retail, office, residential, and hospitality projects totaling over $1.29 billion in value. Widewaters develops and manages all of its properties through its operating and management companies, The Widewaters Group, Inc. and Widewaters Hotels, LLC. Construction is performed through its affiliate Widewaters Construction, Inc.

Widewaters is based in Syracuse, New York with additional operations in the Charlotte, North Carolina and Salt Lake City, Utah areas. In house capabilities include: acquisitions, site selection, entitlements, feasibility, legal, leasing, financing, accounting, construction, property management, hotel management, and asset management.

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About this Employer

The Widewaters Group

5845 Widewaters Parkway
Suite 100
East Syracuse, NY 13057

(315) 445-2424

Corporate Office

widewaters.com

Key to Widewaters success has been the ability to develop and construct high quality projects that create long-term value.

Widewaters is a vertically integrated real estate organization with over 30 years of development, construction, management and investment experience. Leveraging its entrepreneurial instincts, capital and expertise, Widewaters continues to develop and acquire quality real estate across North America.

Widewaters has developed or acquired over 11.2 million square feet of retail, office, residential, and hospitality projects totaling over $1.29 billion in value. Widewaters develops and manages all of its properties through its operating and management companies, The Widewaters Group, Inc. and Widewaters Hotels, LLC. Construction is performed through its affiliate Widewaters Construction, Inc.

Widewaters is based in Syracuse, New York with additional operations in the Charlotte, North Carolina and Salt Lake City, Utah areas. In house capabilities include: aquisitions, site selection, entitlements, feasibility, legal, leasing, financing, accounting, construction, property management, hotel management, and asset management.