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Director of Front Office

Posted January 13, 2022

DoubleTree by Hilton Hotel San Diego - Mission Valley
San Diego, CA
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About This Job

Description

The beautiful DoubleTree by Hilton San Diego Mission Valley is adding a Director of Front Office to lead the team!

Featuring some of the largest rooms in Mission Valley, our beautiful hotel includes 300 rooms, 32,000 square feet of meeting space and 3 dining options, with an ideal location just minutes away from the city's top attractions.

This position will report into the Director of Operations and oversee a team of up to 20 that includes a Front Office Manager, an Assistant Front Office Manager and 3 supervisors. The ideal candidate will have 3-4 years of hotel Front Office Management experience and proven success in motivating teams, working well with other departments and mentoring direct reports. Hotel experience is required and prior OnQ experience is highly preferred!

For more information on the property, please visit:



What will I be doing?

As a Director of Front Office, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

 

 


  • Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

  • Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

  • Implement and monitor all corporate marketing programs

  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

  • Run and complete daily reports, analyze data and make decisions based on data

  • Resolve guest issues and concerns to guest satisfaction

  • Recruit, interview and train team members

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

 

 


  • Hospitality - We're passionate about delivering exceptional guest experiences.

  • Integrity - We do the right thing, all the time.

  • Leadership - We're leaders in our industry and in our communities.

  • Teamwork - We're team players in everything we do.

  • Ownership - We're the owners of our actions and decisions.

  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:


  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 

 

 

 


EOE/AA/Disabled/Veterans

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About this Employer

DoubleTree by Hilton Hotel San Diego - Mission Valley

7450 Hazard Center Road
San Diego, CA 92108

(619) 297-5466

300 Room Hotel

doubletree3.hilton.com

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At A Glance

DoubleTree by Hilton Hotel San Diego - Mission Valley puts you in the center of San Diego. The adjacent trolley stop offers a ride to the city’s top attractions including SDCCU Stadium (formerly known as Qualcomm Stadium), San Diego Zoo, Old Town, Little Italy and Gaslamp Quarter. A pedestrian bridge links our hotel to Hazard Center’s eclectic mix of shops and restaurants and we are within walking distance to San Diego’s famed Fashion Valley Mall.

We offer some of the largest guest rooms in Mission Valley. Each room has 450 sq. ft. of contemporary space with high-quality amenities including soundproof windows. Keep up with work at the large desk. Standard WiFi is complimentary for Hilton Honors members who book direct. Relax with a swim in the heated indoor and outdoor pools or keep fit in the 24-hour fitness center.

Enjoy our award-winning service. Savor a meal with friends in the casual Fountain Café, grab a Starbucks® coffee at Cafe Pronto, dine on fresh cuisine in Windows Lounge overlooking the pool patio or relax in the comfort of your room and enjoy the convenience of room service. All guests at the DoubleTree enjoy a warm welcome with a complimentary signature DoubleTree Chocolate Chip Cookie.

This beautiful Mission Valley hotel offers 25,000 sq. ft. of flexible function space in addition to scenic event patios. This venue accommodates conferences or events for up to 1,000 people.