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Assistant Director, Lead Management Services

Posted January 13, 2022

Hilton - Revenue Management - Dallas
Addison, TX
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About This Job


The Revenue Management Consolidated Center (RMCC) offers owned, managed, and franchise hotels world-class revenue management talent and tools. The team is responsible for helping hotels consistently grow market share and outperform our competitors.

What will I be doing?

As the Assistant Director, Lead Management, you will supervise a team of Managers and direct additional projects that support the RMCC-Americas objectives. You will accomplish this by developing the Managers, providing feedback and corrective action on hotel performance, communicating RMCC information to the workgroup, and directing additional RMCC projects. This position will report to the Director, RMCC Americas.

You will work with Managers, Analysts, Coordinators, Directors, and corporate support staff.

More specifically, you will:

  • Lead the development of direct reports in your workgroup by providing direction and offering feedback on the performance of their duties, as well as staffing activities. You will serve as a resource, with continuing efforts to streamline processes; fine-tune efficiencies; and assist others in developing their lead management skills. This position assesses actual hotel performance for hotels in the workgroup to resolve if hotels are on target to reach goals, taking corrective action with Managers where needed.

  • Influence your team to accomplish the organization’s mission, goals, and objectives through motivation, communication, group dynamics, and leadership. You will lead project teams to achieve department initiatives and goals, as well as coordinate resources and collaboration across departments.

  • Ensure communication from the RMCC Senior Director and Directors is accurately implemented; distribute, prioritize, and communicate information, strategies, new programs, and assignments to direct reports and the hotels they support; and lead the cross-functional links between the hotel management teams, the RMCC, and support team.


What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

  • Effective written, verbal communication, and presentation skills

  • Excellent listening skills that build trust and instill confidence in order to empower and influence others

  • Ability to take initiative to identify, prioritize and implement all elements required for the team to fulfill all responsibilities

  • Ability to advise collaborative efforts of direct reports and act in an objective manner to solve problems

  • Ability to develop and train indirect reports and other team members

  • Discretion and confidentiality regarding critical information

  • Strong project and time management and organizational skills

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Minimum of five (5) years work experience

  • Minimum of two (2) years revenue or sales management experience

  • In-depth knowledge of the hotel sales lead process, negotiating, contracting, and working with various third-party sales lead generators

  • Ability to analyze and explain statistical data, develop strategies, and generate a course of action

  • High proficiency with Microsoft Excel, Word, PowerPoint, and Outlook

  • Proficient in Revenue Management systems, sales systems, hotel property management systems, and industry-related reports • Ability to travel as required

It would be helpful in this position for you to demonstrate the following capabilities and distinctions: 

  • BA/BS degree in Hospitality, Business Administration, Economics or Finance, or a minimum of three (3) years analytical experience within sales, revenue management, data management, reservations, or front office

  • Prior supervisory experience

  • Knowledge of our Company’s sales and/or revenue management systems

  • Multiple hotel sales and/or revenue management experience

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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About this Employer

Hilton - Revenue Management - Dallas

15305 N Dallas Parkway, Suite 600
Addison, TX 75001

Corporate Office

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We are passionate about delivering exceptional guest experiences.

We believe Hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.