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Director of Food and Beverage

Posted January 13, 2022

Coeur D'Alene Casino Resort Hotel
Worley, ID
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About This Job

Description

The Director of Food and Beverage oversees the successful coordination, administration and direction of all Food & Beverage activities for the property.  Ensure that all activities of these departments are in alignment with the Mission, Vision, and Guiding Principles of the organization and are in full accordance with all operation policies & procedures, gaming regulations, and alcoholic beverage control laws. In addition, the Director of Food and Beverage is responsible for promoting excellent guest service through promotion and adherence to the Coeur Spirit Program.  

Responsibilities

  • Coordinate with other departments within the Casino to maximize overall profitability of the property and attract new customers, while retaining existing customers through superior customer service and hospitality that builds brand loyalty.
  • Manage the day-to-day operations of the Food and Beverage department; carries out supervisory responsibilities in accordance with the Casino’s policies and procedures.
  • Create, develop, and implement an effective strategy of organization and set objectives for future growth and expansion.
  • Foster and maintain positive staff relations.
  • Continued training and development of staff, including assuring that all staff are certified in sanitation and safety techniques relating to food service.
  • Formulate, administer, and enforce departmental policies and performance standards.
  • Establish and maintain performance and profit objectives for short and long-term goals for the Food & Beverage areas.
  • Negotiate items and pricing with vendors.
  • Assist with the creation and evaluation of menu options for all food and beverage areas.
  • Work with back of house staff to assure purchasing, receiving, and rotation of stock.
  • Develop procedures to improve accountability.
  • Coordinate with Human Resources to review employee concerns, evaluate needed changes, and implement potential solutions.        
  • Review and approve, as appropriate, all recommendations and suggestions to hire, transfer, suspend, lay-off, recall, promote, discharge, evaluate, assign, reward, or discipline all Food & Beverage employees.
  • Respond to guest complaints/concerns/suggestions in a timely manner or delegate responsibility to the appropriate personnel.
  • Establish appropriate staffing levels for all areas supervised.
  • Proactively manage all aspects of financial measurement, to include, budget, food & labor cost control, and inventory control.

Standards of Performance

  • Responsible for profit margins being with acceptable levels
  • Draft department budget (annual) and work within parameters of approved budget.
  • Overall fulfillment of premium customer service, teamwork with staff members, and supervisory quality of food produced.
  • Overall compliance with safety and sanitation procedures and laws.
  • Overall compliance with Casino personnel policies and procedures.
  • Overall compliance with Casino’s confidentiality policies.
  • Abides by Casino’s confidentiality policies.

Requirements

Education/Experience

  • Ability to receive a Gaming License required.
  • Must pass initial drug screen and random drug tests conducted thereafter.
  • Must be 18 years of age or older.
  • High School Diploma or its equivalent required.
  • College or university degree in Food and Beverage Management preferred.
  • At least 4 years of experience as Food and Beverage Director at a multiple venue property or similar experience required.

Skills/Knowledge

  • Strong understanding of food and beverage operations.
  • Strong analytical skills. 
  • Ability to perform variance analysis.
  • Able to analyze financial results.
  • Experience with Microsoft Word and Excel required.
  • Experience in managing conflict and influencing outcomes required.
  • Self motivated and needs limited supervision.
  • Must work well in a team environment. 
  • Experience with direct and indirect customer contact required.
  • Good written and verbal communication skills required.
  • Organizational skills required.
  • Ability to guide and coach a team.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is classified as a medium weight category position.  While performing the duties of this job, the employee is frequently required to perform repetitious activities; stand; sit; use hands to touch, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 40 pounds; perform repetitive activities; walk; work in confined areas; push; pull; twist; and reach above shoulder height. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

This description has been designed to indicate the general nature and level of work performed by employees within this position.  The actual duties, responsibilities, and qualifications may vary based on assignment or group.  The CCRH requires ALL Team Members to be COVID-19 vaccinated.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Coeur D'Alene Casino Resort Hotel

37914 South Nukwalqw
PO Box 236
Worley, ID 83876

1 800-523-2464

Casino Resort

www.cdacasino.com

Revel in the beauty and serenity of our premier resort casino. With a championship golf course, world-class spa, luxury accommodations, award-winning cuisine and the hottest casino games, the perfect getaway begins here.

The Coeur d’Alene Casino Resort Hotel features 300 hotel rooms. The casino offers 1,600 gaming machines and Off-Track Betting, covering some 60,000 square feet of gaming space. Bingo is played every Friday, Saturday and Sunday.

The 30,000 sq. ft. Events Center, 30,000 square feet hosts top name entertainment and converts to the “House of Fury” for boxing events.

Food & Beverages venues include the High Mountain Buffet (breakfast, lunch and dinner), which also offers a seafood buffet on Fridays. Upscale dining is available in the Chinook Steakhouse, and guests can enjoy beverage promotions in the Red Tail Bar & Grill. Entertainment is offered in the Night Hawk Lounge.  

Circling Raven Golf Club, adjacent to the casino and hotel, is an 18-hole, championship course that plays over 620 acres of wetlands, woodlands and natural Palouse grasses.  The pro shop displays a complete line of golf attire, memorabilia and household items.  The Twisted Earth Grill at CRGC offers a complete breakfast, lunch and dinner menu, along with outdoor dining on the deck.

The Coeur d’Alene Casino Resort Hotel (“CCRH”) is a wholly-owned enterprise of the Coeur d’Alene Tribe, a federally-recognized sovereign Indian tribe.

At CCRH, your compensation is more than your paycheck!  CCRH offers flexible benefits programs that allow you to choose personalized packages to meet your individual and family needs. We offer:

  • Medical and dental options including a vision plan.
  • Flexible spending accounts for health care and dependent day care needs.
  • Life insurance coverage.
  • CCRH also provides:
  • A 401(k) with company match and profit-sharing opportunities.
  • Short-term disability coverage.
  • Employee and family counseling assistance plans.
  • Free Public transportation Options.
  • Employee Day Care