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Market Information Technology Manager

Posted January 14, 2022

US Sales Office - Mid-Atlantaic
Gaithersburg, MD
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About This Job

Job Summary

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

Candidate Profile

Candidates must be located in Tampa, FL area.

Education And Experience

  • College degree or equivalent work experience. Possess 2-4 years’ experience in like Information Technology position.
  • Previous experience in Marriott IT.
  • System-related professional certifications desired.

Core Work Activities

Managing Technology Needs Within Budget Targets
  • Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
  • Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
  • Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.
  • Conducts periodic inventories of applications and hardware; prepares reports for property management as requested.
  • Confirms that technology assets are secured.
  • Complies with technology-related vendor contracts.

Building And Sustaining Relationships With Customers

  • Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
  • Provides customer service.
  • Responds to inquiries from customers/vendors/peer group.
  • Provides detailed status reports as requested.

Ensuring Client Technology Needs Are Met

  • Assists in disaster recovery and business continuity as it relates to technology.
  • Provides technical guidance.
  • Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes.
  • Provides escalation and guidance to property pertaining to guest & associate internet access requirements.
  • Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
  • Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
  • Moves/adds/changes PCs/peripherals; migrating data when necessary.
  • Performs routine desktop backup as scheduled or directed.
  • Provides end-user support.
  • Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
  • Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources.
  • Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
  • Provides project support for corporate, regional and property initiatives.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

US Sales Office - Mid-Atlantaic

9737 Washingtonian Blvd
Gaithersburg, MD 20878

Sales Office

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