Search 26,983 current hospitality jobs

Spa Manager

Posted January 14, 2022

The Ritz-Carlton, Dove Mountain
Marana, AZ
Save this job

About This Job

Job Summary

Supervises and coordinates activities of employees, delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Focuses on ensuring guest and employee satisfaction and achieving the operating budget.

Candidate Profile

Education And Experience
  • High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

Core Work Activities

Supporting Management Of Spa Operations And Budgets
  • Verifies that all employees have the proper supplies, equipment and uniforms.
  • Manages supplies and equipment inventories within budget.
  • Maintains cleanliness of spa and related areas and equipment.
  • Understands the impact of department’s operations on the overall property financial goals and objectives.

Ensuring And Delivering Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
  • Strives to improve service performance.

Conducting Human Resources Activities

  • Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
  • Ensures employees understand expectations and parameters.
  • Brings issues to the attention of the department manager and Human Resources as necessary.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Participates in an on-going employee recognition program.
  • Administers property policies fairly and consistently; conducts disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPS)
  • Reviews guest comments and guest satisfaction results with employees.
  • Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Supervises on-going training initiatives and conducting training when appropriate.
  • Maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Assists in supervision the day-to-day operations of the spa as necessary.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Save this job

About this Employer

The Ritz-Carlton, Dove Mountain

15000 North Secret Springs Drive
Marana, AZ 85658

+1 (520) 572-3000

253 Room Hotel

careers.marriott.com

Follow us:

With an ability to embody the heart and soul of its Sonoran Desert surroundings, The Ritz-Carlton, Dove Mountain offers a sanctuary of natural beauty framed against the Tortolita Mountains. Distinguished from all other Tucson resorts by readers of Travel + Leisure magazine as one of the Top 100 Hotels in the World, guests will discover how easy it is to be inspired by the land revered by the Hohokam Indian inhabitants of centuries past. They can taste it in the rich bounty of local flavors embraced by our restaurants and feel it through the eco-holistic therapies of our luxury spa. They can experience it with adventure programs and world-class hiking destined to restore the soul and while traversing the mystical landscape of our Jack Nicklaus Signature Golf course. Let us create your dream oasis in this desert land where adventure and a gracious spirit enable our guests to return to life.Explore our Dove Mountain Wedding Experience Newsletter for an exclusive look into the premier wedding destination in Arizona. The Ritz-Carlton, Dove Mountain is a Tier 2 property in The Ritz-Carlton Rewards.