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Supervisor-Spa

Posted January 14, 2022

W Punta de Mita
Punta de Mita, Mexico
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Position Summary

Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.

Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

W Punta de Mita

Km 8.5 Carretera Punta de Mita, Desarrollo Costa Banderas
Punta de Mita, 63734
Mexico

+52 329 226 8333

119 Room Resort

www.marriott.com

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Our Hotel

Soak up sun, surf and local culture at our beachfront resort, just 20 minutes from Sayulita and 10 minutes from Marina La Cruz. The Marietas Islands, a UNESCO MAB Biosphere Reserve, are just 25 minutes by boat and seaside villages famed for their crafts are also nearby. Revel in signature cocktails and original dishes at our six dining venues, including the exclusive Mesa 1, located on a private island. Sip a mojito on the Huichol-inspired WET Deck, detox at AWAY® Spa or recharge at FIT. Then steal the scene in glam cabanas on our semi-private, white-sand beach. Lounge in our 119 original guest rooms, including 13 suites. Showcasing a private balcony or patio with ocean or jungle views, each bold space mingles a signature W Bed, High Speed Internet Access and a separate bath and shower stocked with Bliss® sinkside six bath amenities.