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Spa Concierge

Posted January 14, 2022

The Ritz-Carlton Coconut Grove, Miami
Miami, FL
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Job Summary

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Ritz-Carlton Coconut Grove, Miami

3300 Southwest Twenty-seventh Avenue
Miami, FL 33133

(305) 644-4680

115 Room Hotel

www.ritzcarlton.com

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Our Hotel

With its charming, intimate setting, and soothing ambience, The Ritz-Carlton Coconut Grove, Miami hotel is an urban retreat in the heart of one of the city’s most vibrant neighborhoods, known for its shopping, dining, sailing, proximity to family attractions and a myriad of festivals and events, many of which are included here on "Calendar of Events." With soaring ceilings, mosaic columns, grand fireplaces and picturesque views, our Miami hotel near downtown is a relaxing retreat for your business or leisure travels.Savor cuisine from Bizcaya restaurant, renowned for its internationally-influenced fare, enjoy live music every Thursday and an after-work cocktail at Lazuli Lounge, the area’s only upscale live music venue, or be pampered in the city’s finest Boutique Spa. Beautiful luxury hotel rooms offer views of lush surroundings from private balconies and are the perfect point from which to view the excitement of Miami and Biscayne Bay. Environmentally conscious guests will enjoy this "Green" hotel’s initiatives to nurture and preserve the earth. The Ritz-Carlton Coconut Grove, Miami is a Tier 3 property in The Ritz-Carlton Rewards.