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Guest Service Supervisor

Discounted and complimentary room nights, competitive pay, generous benefits, career growth including mentorship and cross training!

Posted May 13, 2022

Hyatt Place St. Louis/Chesterfield
Chesterfield, MO
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Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do matters at the Hyatt Place Chesterfield. There’s a place for you here today (and for tomorrow) in this position.

Compensation

Position starts at $16.50 per hour!

About This Job

WHAT YOU CAN EXPECT FROM US

So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are...and well compensated for all you accomplish.

  • Incentives - Quarterly bonuses up to $1600/year (we succeed together!) based on hotel results
  • Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
  • Retirement - Company-matched 401(k)
  • Award-winning - Ranked among Forbes' Best Midsize Employers (2021) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 16 years in a row (that's a record!)

BASIC FUNCTION & JOB DUTIES:

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.

MENTAL AND PHYSICAL REQUIREMENTS:

EDUCATION: Requires knowledge, skill and mental ability equivalent to completion of 2 years of college.

EXPERIENCE: Requires previous hotel experience, preferably in front desk operations.

ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period or up to 8 hours. Requires ability to lift 10 - 15 pounds intermittently during the work shift. Requires ability to perform all guest service agent functions.

WORKING RELATIONSHIPS:

  1. Reports to the General Manager.
  2. Maintains and promotes a positive and cooperative work relationship with all hotel departments.
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About this Employer

Hyatt Place St. Louis/Chesterfield

333 Chesterfield East
Chesterfield, MO 63017

(636) 536-6262

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Our Hotel

Hyatt Place St. Louis/Chesterfield invites you to enjoy a comfortable stay at our boutique hotel in Chesterfield, MO. From spacious guestrooms and free breakfast to our convenient location just steps away from shopping and dining, Hyatt Place St. Louis/Chesterfield is the perfect place to unpack your bags and relax. If you feel like checking out some local activities, just let us know. We're here to make your visit as productive, entertaining and enjoyable as possible.

Enjoy unique dining experiences when you stay at the Hyatt Place St. Louis/Chesterfield. Start your day with free breakfast, then enjoy freshly prepared favorites on your time. Grab a cup of Starbucks® coffee and enjoy premium beer and wine at the Coffee to Cocktails Bar located in our inviting gallery.