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Dispatch Supervisor

Posted April 19, 2022

GEM Naperville
Naperville, IL
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About This Job

The Opportunity 

Delaware North Gaming is searching for a Dispatch Supervisor to join our team at  Gaming & Entertainment Management (GEM) in Naperville, Illinois. Our ideal Dispatch Supervisor has excellent communication and organizational skills, and the ability to multi-task while providing excellent guest service. As a Dispatch Supervisor, you will use your skills to supervise associates and ensure an effective dispatch operation.

Responsibilities 

  • Supervise all aspects of the dispatch operation, which include taking incoming calls from team members and business locations, coordinating and monitoring repair service requests and maintaining contact with stakeholders.
  • Supervise and manage the scheduling, training, development, and performance evaluations of the dispatch department.
  • Develop, implement, and enforce all departmental policies, procedures, and standards of quality and performance.
  • Respond to requests from management for various information in a timely manner.
  • Handle emergency situations that arise and communicate solutions to the appropriate associates and management team.
  • Other duties as assigned.

Qualifications 

  • Minimum 2 years' related dispatch and supervisory experience.
  • Ability to obtain and maintain a state gaming license.
  • Ability to work rotating shifts which include nights, weekends, and holidays.
  • Awareness of relevant safety and security practice.

Physical Requirements 

  • Frequent walking and standing for entire length of shift.
  • Frequent bending, stooping, reaching, climbing, kneeling, and carrying.
  • Occasionally required to lift and/or move up to 40 lbs.

Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

  • Frequent walking and standing for entire length of shift.
  • Frequent bending, stooping, reaching, climbing, kneeling, and carrying.
  • Occasionally required to lift and/or move up to 40 lbs.
Save this job

About this Employer

GEM Naperville

1572 Shore Rd
Naperville, IL 60563

Gaming Technology

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