Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow" our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

The Director of Sales will direct and coordinate the activities of the entire Sales and Marketing department including Public Relations, E-commerce, and Revenue Management. This position will be a crucial part of the team at the Inn at ONU. This will include proactive efforts, nurturing and growing client relationships/business, meeting and/or exceeding set sales goals, budgeting, forecasting, advertising, and the creation of the marketing plan.

As Director of Sales, you will lead and manage all day-to-day activities with a focus on building long-term, value-based customer relationships that enable achievement of property sales and marketing objectives of this unique Inn on the campus of ONU. You will be responsible for achieving your own personal booking goals. This position reports to the General Manager as a member of the Executive Committee.

Job Description:

• Working with management team in developing and executing sales and marketing strategies
• Assisting with the development and implementation of promotions, both internal and external
• Providing positive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
• Monitoring all day-to-day activities of direct reports.
• Be an active member of the community.
• Executing and supporting the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence, etc.).
• Analyzing market information and implementing strategy to achieve property’s financial room and catering goals using tools such as STAR, TravelClick.
• Developing innovative means for capturing new streams of revenue.
• Interacting with guests to obtain feedback and reviewing guest satisfaction results to identify areas of improvement.
• Managing third party channels such as booking.com, Expedia.
• Displaying leadership in guest hospitality, exemplifying customer service and creating a positive example for guest relations.
• Developing and managing relationships with key stakeholders, both internal and external.
• Interviewing and hiring management hourly employees with the appropriate skills to meet the business needs of the operation.

Requirements:

We are looking for a self-motivated Director of Sales with solid leadership skills, a strong work ethic, and a drive to exceed expectations. It is also important that you have excellent communication, interpersonal and presentation skills as well as the ability to establish rapport with both new and existing clients.

Specific qualifications for the role include:

• Bachelor’s degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
• Previous Director of Sales experience strongly preferred
• 3 years experience in hotel sales and catering management role
• Solid organizational, time-management, and prioritization skills
• Proven lead-generation and closing skills

Benefits

As a Hotel Director of Sales you will be part of a hospitality leadership team that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

We offer our eligible Associates a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off including vacation days, personal days and holidays
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, accident, life and critical illness
• Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more