Position Reports To: Food and Beverage Manager 

Job Summary:

Supervise the banquet functions for the Club when the Banquet Manager is not available or assist the Banquet Manager during the function.  Assists management in supervising service personnel to ensure that Member and Guest satisfaction and presentation standards are consistently attained.

Primary Duties and Responsibilities: 

• Under general supervision, coordinates and supervises catered events based on client specifications and documented in the Banquet Event Order.
• Works with Banquet Manager and others to coordinate staffing requirements for private functions in partnership and with approval from Banquet Manager. 
• Supervises and directs banquet staff during all phases of a catered event.
• Effectively and regularly communicates expectations and service goals to staff in line with training.
• Assists in the creation and implementation of employee incentives and morale-boosting programs setting the example for permanent and temporary staff.
• Assists in the development and execution of short and long-term department goals.
• Coordinates food service between kitchen and banquet service staff with the Banquet Manager.
• Inspects all linens before event for proper appearance.  Report any issues to the Banquet Manager.
• Assists with quarterly inventory of all banquet service ware, equipment and supplies to meet required needs.
• Notifies Banquet Manager of established Club rules, regulations and policies being violated by staff.
• Reviews table diagrams, guest tables and set-up needs for special functions.
• Participates in or conducts pre-function meeting with servers to ensure smooth, efficient service; assigns server stations and coordinates the timing of courses in coordination with the Banquet Manager.
• Ensures that all banquet staff (permanent and temporary) are well-groomed and in proper uniform.
• Assists with training and supervising of banquet service staff.
• Assures the neatness, cleanliness and safety of all banquet areas including back of house.
• Interacts with banquet host or hostess to assure all needs are being met.
• May serve “VIP” guests.
• Assures that state and local laws and the Club’s policies and procedures for the service of alcoholic beverages are consistently followed.
• Analyzes accurately situations requiring solutions and adopts an effective plan of action.
• Notifies management of Member and Guest complaints.
• Oversees event breakdown assignments, including clean-up activities and securing the facilities.
• Completes with Manager an after-event “Banquet Service Catering Report” post function to improve quality and efficiency of banquet functions.
• Ensures that all appropriate consumptions are completed correctly to each event and forwarded to the Banquet Manager’s desk.
• Attends Banquet Department meetings and confers with management to identify, plan and develop methods and procedures to obtain greater efficiency.  Must attend function meetings.
• Completes other appropriate assignments made by the Banquet Manger.

Experience and Qualifications:

• High school graduate or equivalent.
• Previous fine dining and banquet experience.
• Must be at least 21 years of age to serve alcohol.
• Minimum two years of Banquet Server experience.
• Proven track record in successfully assisting all types of banquet functions and other special events.
• Some liquor and public entertainment license knowledge.

Licenses and Special Requirements

• Food safety certification.
• Alcohol beverage certification.