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Resort Experience Manager

Posted June 28, 2022

Renaissance Indian Wells Resort & Spa
Indian Wells, CA
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About This Job

Job Summary

Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.

Candidate Profile

Education And Experience
  • High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.

OR

  • 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

Core Work Activities

Supporting Recreation Operations
  • Supervises employees and supports day-to-day operations.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Monitors quality, standards and meets or exceeds the expectations of the customers on a daily basis.
  • Demonstrates knowledge of job-relevant issues, products, systems, and processes.
  • Schedules events, programs, and activities, as well as the work of others.
  • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Participate in the development of specific goals and plans to prioritize, organize, and accomplish your work.
  • Supports the management of outside vendors including water sports and scuba.
  • Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
  • Monitors the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
  • Supervises group activities including sand painting, bon fires, and team building events.
  • Monitors pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.

Providing And Ensuring Exceptional Customer Service

  • Serves as a role model to demonstrate appropriate behaviors.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities

  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Participates in the performance appraisal system process, giving feedback when needed.
  • Coordinates training activities for employees in department.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

Renaissance Indian Wells Resort & Spa

44400 Indian Wells Lane
Indian Wells, CA 92210

(760) 773-4444

560 Room Hotel

careers.marriott.com

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Our Resort

Find a genuine oasis at the Renaissance Indian Wells Resort & Spa. Perfect for a family vacation or a romantic getaway, our hotel greets you with plentiful on-site resources, stunningly appointed, spacious hotel rooms suites and a convenient location in Indian Wells; our prime placement in the heart of the Coachella Valley allows for easy access to Palm Springs, Palm Desert and a wide array of the area's most noteworthy activities, including Indian Wells Golf Resort. Refresh and rejuvenate in our luxury lodging, or make use of our exceptional perks. Enjoy a peaceful afternoon at our hotel spa, dazzle your palate at our on-site restaurants, or unwind in style by our sandy beach pool. In addition, we feature a well-equipped gym with free fitness classes. Our resort can act as a unique backdrop for a business meeting or social event in the Palm Springs area, with over 200,000 square feet of distinctive venue space. Treat yourself to an unforgettable adventure at the Renaissance Indian Wells Resort & Spa.