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Front Desk Agent

Posted February 25, 2023

Home2 Suites by Hilton Batesville
Batesville, MS
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About This Job

Immediate Supervisor:

Front Office Manager/General Manager

Job Summary:

Performs sales and customer service functions related to guest registrations, reservations, and revenue collections in a manner that will ensure Onyx Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions:

-  Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.

Display a positive, upbeat attitude.

Provide information concerning hotel, facilities and functions, as well as their location.

-  Familiar with property security and key control procedures, as well as fire safety procedures.

Completes paperwork necessary for front desk operation.

Perform tasks assigned by Guest Service Manager or General Manager.

Review check-outs, ensuring payments match final balances.

Records the total daily amount of credit card purchases and deposits.

Verifies credit cards, direct billing, and cash deposits are accurate and balance.

Post all charges to guest accounts.

Completes all required reports.

Provides security for guests and property by controlling room keys, verifying cash

banks, making safe drops, preparing cash reports, following credit card verification procedure, and reporting and complying with specified security/safety procedures.

Necessary Skills and Attributes:

Excellent verbal, comprehension, listening and problem-solving skills


Report and accounting skills

Guest relation skills

Formal Education:

High School Diploma or equivalent

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

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About this Employer

Home2 Suites by Hilton Batesville

443 Covenant Dr
Batesville, MS 38606

75 Room All Suite

Managed By

We're in the heart of North Mississippi near I-55 and US-278 – snug between Memphis, TN and Oxford, MS. Historic downtown, Sardis Lake, the Batesville Civic Center, and shopping outlets are in close proximity. While you're with us, enjoy free WiFi in your spacious, pet-friendly suite – complete with a kitchen.


In both big and small moments, our Team Members continue to share the light and warmth of hospitality when the world needs it the most. 

Hilton empowers life-long learning, encouraging our Team Members to find their passion and create their own unique career journeys.