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Operations Supervisor

Posted July 3, 2022

SpringHill Suites by Marriott Louisville Downtown
Louisville, KY
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About This Job


Opportunity:  Operations Supervisor

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times. 

Potential Career Path

Front Office Manager – Assistant General Manager – General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.

  • Coordinate with department managers when necessary to ensure optimal functioning of the hotel.

  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and  associate performance.

  • Monitor and maintain the front office systems and equipment to ensure optimum performance.

  • Supervise night audit functions, and perform audit in absence of the night auditor. 

  • Be aware of emergency procedures and take full responsibility in emergency situations.

  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About this Employer

SpringHill Suites by Marriott Louisville Downtown

132 East Jefferson
Louisville, KY 40202

(502) 569-7373

198 Room All Suite

Our Hotel

Our family-friendly hotel is steps from some of Kentucky's most beloved hot spots, such as the KFC Yum! Center, Fourth Street Live! and Whiskey Row. Make yourself at home in our spacious suites. With complimentary Wi-Fi, a mini-refrigerator, a microwave and plush bedding, you'll find everything you need to enjoy during any short or extended stay. After a night of sweet dreams, wake up to our free breakfast buffet, serving both hot and cold morning favorites. Break a sweat in our fitness center, followed by a refreshing dip in our indoor pool. Planning a meeting or event? We also feature over 1,900 square feet of flexible event space, perfect for celebrating or staying productive. Whether traveling for business or pleasure, allow SpringHill Suites Louisville Downtown to offer the friendly service and modern amenities you deserve.