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Bilingual Assistant Director of Housekeeping

Posted June 9, 2022

Arizona Grand Resort & Spa
Phoenix, AZ
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About This Job

Summary of Position:

The Assistant Director of Housekeeping provides assistance in managing in all aspects of the Housekeeping Department. The Assistant Director works with all Housekeeping line staff to meet quality standards set by the Arizona Grand Resort & Spa.

Essential Functions:

  • Manage staffing needs including interviewing, hiring, training, counseling, and conducting performance evaluations.
  • Plan, organize and monitor staff activities to ensure compliance with quality assurance standards set by the resort, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
  • Work with Housekeeping Coordinators on a one on one basis to build their housekeeping skills.
  • Complete performance inspections on Room Attendants after completion of service to suites.
  • Check all VIP rooms for incoming guests.
  • Complete performance inspections on House attendants during their daily work schedule to ensure all areas are clean and up to Resort Standards.
  • Works with the Public Area Team to ensure property cleanliness and helps to ensure that projects are on track for completion.
  • Evaluate condition of furniture, fixtures, and décor, and report.
  • Monitor issuance of all Resort keys and equipment. 
  • Assist Executive Director in monitoring overall staff performance on a daily, weekly and monthly basis, completing 90 day and annual performance evaluations on all Housekeeping line staff.
  • Maintain a record of rotational deep cleans, suite cleans and carpet cleaning programs.
  • Assist in the resolution of staff challenges including scheduling, disciplinary action, incentive programs, etc
  • Assist with inventory and monitoring of all tools and supplies.
  • Communicate and interface with other departments to provide personalized service.
  • Facilitate quick delivery of guest errands.
  • Able to resolve guest challenges.
  • Keep work area clean, professional and inviting at all times.
  • Other duties assigned by Executive Director of Housekeeping, Director of Operations and/or the General Manager.


Education:   High School diploma or equivalent required.

Experience:  Two years housekeeping supervisory experience required.

Certificates or Licenses:   Certification in sanitation, chemical usage or safety preferred

Knowledge, Skills, and Abilities:

  • Ability to train and supervise with strong leadership skills.
  • Bilingual – fluent in English and Spanish.
  • Ability to make quick and efficient decisions to benefit the team and guest.
  • Ability to memorize and perform Grand Expectations and our Service Standards, AAA 4-1/2 diamond standards, and Mystery shopper standards
  • Ability to use a moderately complex computer system and troubleshoot software problems.
  • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.

Personal Characteristics:

  • Behaves ethically
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English and Spanish languages
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

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About this Employer

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway
Phoenix, AZ 85044

(602) 438-9000

744 Room Resort

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Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona's most naturally beautiful places. The region's only AAA Four-Diamond all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the nation and the most visited hiking destination in the state. The resort is conveniently located just six miles from Phoenix’s Sky Harbor International Airport and features a variety of amenities including, an 18-hole golf course, 7-acre water park, 20,000 square-foot athletic club, full service spa and salon, six on-site restaurants, and much more.

Whether attending an event, making a quick getaway or taking the annual family vacation, you'll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

About the company

As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values. Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.