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Lobby Bar-Beverage Server

Part-time

Posted July 18, 2022

Arizona Grand Resort & Spa
Phoenix, AZ
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About This Job

Summary of Position:

The Beverage Server is responsible for serving beverages and/or food to the guests in a friendly, courteous and timely manner.

Essential Functions:

  • Check and maintain proper set-up and cleanliness of service station before, during, and after shift
  • Greets guests in a friendly and courteous manner and explains all specials, promotions and snacks.
  • Takes orders, up-selling premium brands, noting requests requires memorization of all available drinks.
  • Inputs orders into point of sale system to inform bartender an order was placed.
  • Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction.
  • Presents the guest with the check promptly, thanking them and inviting them to return.
  • Other supportive functions as determined by management.

Qualifications:

  • Education:High School Diploma or equivalent preferred.
  • Experience:2 years high-volume lounge experience preferred.
  • Certificates or Licenses:Maricopa County Food Service Worker card and Arizona Title IV Alcohol Certification

Knowledge, Skills, and Abilities:

  • Knowledge of basic food and beverage preparations, including service of alcoholic beverages.
  • Knowledge of appropriate table settings, service ware, and menu items
  • Ability to remember, recite and promote a variety of menu items
  • Ability to transport large trays of drinks through a crowded lounge
  • Ability to operate beverage equipment, such as a blender
  • Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check.
  • Ability to memorize and perform Resort Service Standards and Mystery shopper standards

Personal Characteristics:

  • Behaves ethically
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with other employees and guests
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
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About this Employer

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway
Phoenix, AZ 85044

(602) 438-9000

744 Room Resort

www.arizonagrandresort.com

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Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona's most naturally beautiful places. The region's only AAA Four-Diamond all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the nation and the most visited hiking destination in the state. The resort is conveniently located just six miles from Phoenix’s Sky Harbor International Airport and features a variety of amenities including, an 18-hole golf course, 7-acre water park, 20,000 square-foot athletic club, full service spa and salon, six on-site restaurants, and much more.

Whether attending an event, making a quick getaway or taking the annual family vacation, you'll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

About the company

As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values. Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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