Beautifully designed and refined, Hyatt Regency is a contemporary downtown Indianapolis hotel conveniently connected to the Convention Center and just steps from Lucas Oil Stadium. The hotel features 499 recently renovated guestrooms, 5 Food and Beverage Outlets, and a stunning 35,000 sqft of highly functionable meeting space. The modern amenities at our hotel blend effortlessly with classic design elements, creating a comfortable oasis in the heart of one of the Midwest’s most exciting cities with many exciting attractions nearby.

Job Overview

A Part-Time Banquet Server is responsible for delivering and serving food and beverage items to banquet guests in a timely, friendly, and efficient manner. Schedule flexibility is a must for this role and could involve any time of day or evening but does not usually require overnight hours.

Essential Responsibilities

Set banquet tables as detailed in the banquet event order, i.e., silverware, water, and any preset food.
Deliver and serve food and beverages (meals, condiments, accompaniments etc.).
Ensure menu knowledge.
Remove China, glassware, silverware etc. from tables at the conclusion of the meal period and deliver to the stewarding area.
Ensure guest satisfaction throughout meal service.
Respond to guest requests in a timely, friendly, and efficient manner.
Assist fellow team members and other departments wherever necessary to maintain a positive working relationship.
Must always maintain professional appearance.
Clean meeting space by vacuuming, sweeping, mopping, polishing, wiping areas down and watching walls before and after events.
Assist others with side work to include cleaning, stocking, folding, polishing etc.
Other tasks as assigned by the Director of Food & Beverage and Banquet Manager.

Qualifications

Education:

High school diploma or GED equivalency required.
Must obtain State Liquor License.

Experience:

Working knowledge of alcohol service controls and procedures.
Previous banquet experience preferred.
Serve Safe certification preferred

Interaction/Skill Set:

Must be able to find positive solutions for challenging service standards.
Must possess knowledge of banquet etiquette.
Ability to read, write and speak English fluently to understand diagrams, and to communicate with guests to explain and service.
Must have excellent organizational and interpersonal skills.
Service oriented style.

Work Environment

Constant standing and walking on a variety of surfaces (tile, carpet, rubber mats etc.)
Occasional crouching or bending at the knees to lift trays, clean and stock shelves.
Frequent stooping or bending at the waist to load carts and tray while serving food and beverages.
Constant twisting of knees, waist, and neck to monitor banquet room activity, maneuver through crowds and serve guests.
Constant balancing when carrying trays and glassware.
Frequent reaching to stock supplies and carry trays.
Frequent grasping or handling food to serve food and set up banquet tables.
Frequent pushing and pulling carts, tables, glass, and China carts.
Frequent lifting and carrying to set up tables, food trays and ice buckets between 25-50lbs/
Ability to work as part of a team.
Uses close, distant, color, peripheral, depth perception vision and adjusts vision focus.

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Banquet Server

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Hyatt Regency Indianapolis

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