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Guest Service Agent

Posted June 28, 2022

Hilton Garden Inn New York/Manhattan-Midtown East
New York, NY
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About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Hilton Garden Inn New York/Manhattan-Midtown East

206 East 52nd Street
New York, NY 10022

(212) 794-6000

At a Glance

Located just minutes from Rockefeller Center, Radio City Music Hall, the Theater District and some of New York’s best shopping, Hilton Garden Inn New York/Manhattan-Midtown East provides easy access to everything that the vibrant city of New York has to offer. The United Nations Headquarters, the Chrysler Building and many other iconic landmarks are all conveniently near our welcoming hotel in Midtown Manhattan.

Guests can start each day with a cooked-to-order breakfast in the Garden Grille & Bar and after a busy day, unwind by the inviting fireplace in the stylish lobby lounge. All of the spacious guest rooms and suites at this stylish Midtown Manhattan, NY hotel, feature comfortable beds with plush, hypoallergenic bedding. 

  • Friendly, modern hotel in Midtown Manhattan, NY; minutes from fantastic shopping, dining and entertainment
  • Near NYC attractions including Radio City Music Hall, Times Square, the Chrysler Building and the Theater District
  • Contemporary board room and complimentary 24-hour business center
  • Complimentary 24-hour fitness center
  • Onsite dining in the Garden Grille & Bar