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Front Desk Supervisor

Posted June 18, 2022

Embassy Suites by Hilton Birmingham
Birmingham, AL
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About This Job

Description

Optional Daily Pay available

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
  • Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
  • Schedule, assign daily work, lead pre-shift meetings, inform and train team members
  • Monitor, observe and assist in evaluating team member performance
  • Monitor lobby traffic and adjust staffing accordingly

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

Embassy Suites by Hilton Birmingham

2300 Woodcrest Place
Birmingham, AL 35209

(205) 879-7400

242 Room All Suite

embassysuites3.hilton.com

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At A Glance

Embassy Suites by Hilton Birmingham is set just minutes from both Birmingham Shuttlesworth International Airport and downtown. Located in a quiet and upscale area, Embassy Suites Birmingham is close to the inspiring exhibits at the Birmingham Civil Rights Institute and colleges such as UAB and Samford University.

Guests at this Birmingham hotel stay in fully furnished two-room suites with balconies and included amenities such as two flat-screen televisions, WiFi, and a complimentary shuttle that travels within short distances.

Our Embassy Suites hotel in Birmingham offers 5,100 sq. ft. of flexible meeting and event space, including a 4,704 sq. ft. ballroom for hosting a large conference or banquet for up to 320 guests. Plunge into the heated indoor swimming pool. Keep fit in the fitness center, fully equipped with cardio machines and weights.

Indulge in a unique dining experience at Ruth's Chris Steak House, located within the hotel, and enjoy a free made-to-order breakfast every morning. Savor drinks and snacks at the complimentary Evening Reception.