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Director of Operations

Posted June 13, 2022

Embassy Suites by Hilton Miami International Airport
Miami, FL
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About This Job

Description

A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will I be doing?

As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
  • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
  • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
  • Respond to audits that are completed by the company to ensure continual improvement is achieved
  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
  • Comply and exceed hotel and company Service Standards
  • Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
  • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
  • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
  • Hold regular briefings and communication meetings with the HOD team

Requirements

What are we looking for?

A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:

  • A degree or diploma in Hotel Management or equivalent
  • Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
  • Experience in managing budgets, revenue proposals and forecasting results
  • In-depth knowledge of the hotel / leisure / service sector
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
  • Accountable and resilient
  • Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of the hotel property management systems
  • Previous experience in the same or similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

Embassy Suites by Hilton Miami International Airport

3974 NW South River Drive
Miami, FL 33142

(305) 634-5000

316 Room All Suite

embassysuites3.hilton.com

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At A Glance

Welcome to our Embassy Suites by Hilton Miami International Airport, located just a half mile from MIA airport. Take advantage of our complimentary shuttle service, subject to availability, within a 3-mile radius of our hotel in Miami, Florida. Situated less than 10 minutes from downtown and the Miami Marlins Stadium, our hotel is close to major attractions, including the Miami Seaquarium, Jungle Island and the Port of Miami. Refresh each day in our modern fitness center, and relax in our newly renovated heated outdoor pool and whirlpool.

Enjoy more space and convenience at our all-suite Miami hotel, when you unwind in our breath-taking open-air atrium featuring tropical plants, koi ponds, and palm trees. Discover comfortable, spacious accommodations in our stylish two-room suites. Each suite has a private bedroom and separate living room with a queen-sized sofa bed, easy chair and work station.
Start every day at our Miami Airport hotel with a complimentary cooked-to-order breakfast, and partake in our Evening Reception* featuring a variety of complimentary beverages and snacks. Indulge in fine steaks, and enjoy casual Miami dining at our Grill 305 restaurant.

Host a meeting or special occasion in one of our spacious meeting rooms or beautiful Key West Ballroom. Catch up with work in the BusinessLink™ business center, work out in our well-equipped fitness center, or swim at our outdoor pool.