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Slot Technical Supervisor

Posted June 7, 2022

Santa Ana Star Casino Hotel
Santa Ana Pueblo, NM
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About This Job

Description

The Slot Technical Supervisor is responsible for managing the Slot Technicians and overseeing the maintenance and repair of all slot machines.

Major Responsibilities/Activities

  • Administers the Slot Technical Department functions, planning, directing, staffing and controlling.
  • Repair and preventative maintenance of Slot Machines, progressive controllers and displays, bill validators and coin acceptors, with an effort to maintain “zero down time” on the floor.
  • Installs new slot machines, progressive controllers, displays and bill validators in a timely manner.
  • Troubleshoots and repairs all electronic slot machine assemblies, progressive controllers and display assemblies to the component level, using a variety of test equipment.
  • Troubleshoots and repairs all mechanical and electrical components of slot machines.
  • Responsible for coaching and training of all Slot Technicians Team Members.
  • Keeps a current log and map of all machines moved or installed.
  • Keeps a log of all machine malfunctions.
  • Safeguards slot department assets.
  • Establishes and maintains effective channels of communication.
  • Acts as a general source of information for employees and guests.
  • Ensures friendly, courteous guest service.
  • Ensures that adequate products, supplies and equipment are available to supply department.
  • Train and evaluate all slot personnel, while ensuring employee adherence to casino and department policies and procedures, as well as, internal controls.
  • Other duties as assigned.

Requirements

Minimum Requirements

  • Preference is given to qualified Santa Ana Tribal Member.
  • Four year degree preferred. 
  • Directly related experience may be substituted.
  • At least five years experience in Slots with a minimum of three years in Slot technical management.
  • Excellent written and verbal communication skills.
  • Outstanding customer service skills.
  • Able to work a flexible schedule.
  • Self motivated, enthusiastic and a team player.
  • Expert level knowledge of various makes/models of Slot machines required.
  • Expert level knowledge of the repair of various makes/models of Slot machines required.
  • Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.

Essential Mental Functions

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintains a strict level of confidentiality regarding company information.
  • Must be able to work independently and exercise good judgment in handling a variety of situations.
  • Must have excellent problem solving abilities.
  • Must be a detail oriented, organized individual with the ability to multi-task.
  • Must be able to work in a fast paced environment.
  • Must be able to deal with stressful situations in a professional manner.
  • Display strong verbal and written communication skills
  • Proven ability to handle conflict situations.
  • Display a proven ability to manage.
  • Must be a Team Player.

Essential Physical Functions

The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear.
  • Must be able to work various hours, as needed, including weekends and holidays.
  • Must present self in a well-groomed, professional appearance.
  • The employee must be able to lift up to 50 pounds.
  • Must be able to work at a fast pace.
  • Must be able to handle stress effectively.
  • Physical ability to safely perform the essential job functions of the position.

Equipment Used

  • Computer
  • All traditional office equipment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud. Employee will be exposed to a second-hand smoke-filled environment. Hazards include working around moving equipment/machinery. Equipment and machinery must be properly used or they can be potentially hazardous.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Santa Ana Star Casino Hotel

54 Jemez Canyon Dam Road
Santa Ana Pueblo, NM 87004

(505) 867-0000

Casino & Hotel

www.santaanastar.com

About Us

Santa Ana Star Casino Hotel is located just minutes north of Albuquerque and Rio Rancho. The Star offers a Vegas-style casino experience with an infusion of New Mexican charm. It was the first Indian casino to operate in New Mexico, opening its doors in 1993.

Growing from only 64 slot machines, “The Star” features a 204 room hotel and a casino with over 1,600 machines independently certified as the “Loosest Slots in New Mexico” by Strictly Slots® Magazine, as well as video poker games, 26 table games, and live-action poker.

Although gamers must be at least 21 years old, the entire family can enjoy other amenities at The Star. Starlight Lanes is a traditional bowling alley with an “out-of-this-world” twist. It contains 36 state-of-the-art lanes available to league members and casual bowlers, alike. 

Guests can enjoy food & beverages in five restaurants - Juniper Steakhouse, Cantina Rio, Feast Buffet, Mesa Grille and Starlight Bar & Grill and two cocktail lounges - Lounge 54 and Cantina Rio.

The Stage features live entertainment such as standup comedy, EDM concerts, cabaret revues, musical tributes, and a dinner theater. Family entertainment is offered in their state-of-the-art bowling facility.

We recognize that people are our most important asset.
Our goal is to have every guest leave with a smile.
Santa Ana Star needs people who take pride in a job well done.

Benefits include medical, dental, vision, life insurance, 401(K), free meal program, credit union, and PTO.
Extensive background investigation and pre-employment drug test are required.
Equal Employment Opportunity Employer