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In Room Dining Server / Attendant

Resort / Hotel travel discounts, Free Parking, Free Meals, Full benefits ( Medical Dental Vision and Supplemental packages ) Short Term disability options, 401K With employer match as soon as hired....

Posted June 2, 2022

Hilton Marco Island Beach Resort and Spa
Marco Island, FL
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Seeking an energetic and friendly Market/ Room Service attendant to join our awesome team. Work for the Best on the Beach ! Easy Application Process , apply today and start tomorrow !

Compensation

hourly plus tips

About This Job

POSITION PURPOSE:

To take guests orders accurately, in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction and according to established standards. To be able to deliver to our guests' rooms in a timely and orderly timeline. 

ESSENTIALFUNCTIONS:

Serve guests in the Market area. Make coffee, pizza, ice cream, etc. Act as cashier for grab & go items and any other items ordered/purchased by the guest.

Move throughout Grab and Go areas to ensure that quality and service standards are met.

Promptly answer Room Service calls or assist the guests at the Grab and Go counter, announce any specials, promote menu items and answer questions regarding food preparation. Document orders, notate any food allergies, and repeat items back to callers to ensure accuracy, quote expected delivery time (not how many minutes), with speed and accuracy.

Retrieve checks from order taker and pick up order in kitchen or grab and go. When picking up, be certain that order is complete, i.e., all food, beverages, alcoholic beverages, and all condiments are accounted for.  NOTE:  All food coming from kitchen must be wrapped.

Enter order into micros system and note any special request clearly in a timely manner.  Give

food server copy of check to be delivered with order and to get proper signature or method of payment, such as cash.  

Keep an accurate tray tracker and help Servers to expedite pick-ups.  Retrieve daily specials and post on special board above Micros.

Maintain sufficient forms in Cashier's Desk to include amenity request forms, due-backs, side work forms, purchasing requisitions.  Update V.I.P. board daily.

Answer calls for pick-up of trash and direct servers to retrieve items

Respond to guest complaints in a positive manner, negotiate a compromise and implement solution.

Maintain clean and organized work-station.  

Call back guests to check on quality of food and service.

Assist other outlets if needed.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

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About this Employer

Hilton Marco Island Beach Resort and Spa

560 South Collier Boulevard
Marco Island, FL 34145

1-239-394-5000

297 Room Hotel

www1.hilton.com

Profile

Take in sensational views of the Gulf of Mexico from Hilton Marco Island Beach Resort and Spa. This Marco Island hotel holds the AAA 4-diamond resort award. Ideally located off the south coast of Florida, the hotel is situated directly on the beach and nearby many local attractions. Take a dip in the heated outdoor pool, try your hand at the range of water sports on the beach or relax at The Spa with a variety of luxurious treatments.

Unwind in a spacious Junior Suite, Suite or extravagant Penthouse Suite offering the uppermost in amenities and relaxation. Savor Caribbean cuisine and the freshest seafood in the hotel’s three dining options and watch the sun set from the terrace at the Beach Club Bar.

Get married, host a meeting or hold a social event at the Hilton Marco Island Beach Resort and Spa,  recipient of the ‘Meetings and Conventions Gold Key Award’ since 1995. Let the professional convention team assist in planning the perfect event, from menu selection to room setup. Take to the sundeck or beach for wedding breakfasts and party buffets. Host unforgettable events in the 5, 200 sq.ft ballroom.

Stay connected in the fully-equipped business center with office equipment and services. Practice your serve at this Marco Island hotel’s two tennis courts and maintain any workout program in the fitness center. Keep children amused with the children’s activity timetable and discover Marco Island from this extra special Naples, Florida hotel.